On-Site Warehouse Operations Supervisor – SLA & Returns

Cainiao Group; Bulacan; On-site; PHP 420,000 - 540,000; Full time

Job summary

This position requires a minimum of 3 years in warehouse operations, fluency in English and Filipino/Tagalog, and strong familiarity with WMS and MS Office. Independent work and precise reporting are essential for success.

Qualifications

• Minimum 3 years of warehouse operations experience (e-commerce or 3PL preferred).
• Fluent in English; Filipino/Tagalog required.
• Familiar with WMS, inventory management, and warehouse processes.
• Experience in exception handling, cycle counting, and returns processing.
• Able to work independently and report to remote stakeholders.
• Proficient in MS Office (Excel, Word, Outlook).
• Detail-oriented with strong analytical skills.

Responsibilities

• Monitor inbound and outbound operations in real-time.
• Outbound exceptions: wrong pick, short pick, over pick, wrong SKU, missed scan.
• Returns classification and same-day processing; move defective items to RM A area.
• On-site delivery assurance and rapid response; ensure SLA and peak-season coverage.

Skills

English fluency

Filipino/Tagalog

Analytical skills

Attention to detail

Independent work

Remote stakeholder reporting

Tools

WMS

MS Office (Excel/Word/Outlook)

Job description

This position requires a minimum of 3 years in warehouse operations, fluency in English and Filipino/Tagalog, and strong familiarity with WMS and MS Office. Independent work and precise reporting are essential for success.