On-Site Warehouse Operations Lead - Same-Day Processing

Cainiao Group; Hagonoy; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cainiao Group in the Philippines seeks a Warehouse Operations Specialist to oversee daily inbound and outbound exception management, weekly cycle counts, returns processing, and on-site delivery assurance. The role requires on-site presence and close coordination with local teams to ensure SLA adherence and accurate inventory control.

The candidate should have strong English skills, experience with WMS and MS Office, and the ability to work independently while reporting to remote stakeholders.

Qualifications

• Minimum 3 years of warehouse operations experience.
• Fluent in English (written and spoken); Filipino/Tagalog required.
• Familiar with WMS, inventory management, and warehouse processes.
• Experience in exception handling, cycle counting, and returns processing.
• Able to work independently and report to remote stakeholders.
• Proficient in MS Office (Excel, Word, Outlook).
• Detail-oriented with strong analytical skills.

Responsibilities

• Daily Inbound/Outbound Exception Management including real-time monitoring and documenting exceptions with photos.
• Weekly Cycle Count for priority SKUs and high-risk locations with variance investigation and reporting.
• Returns Classification & Same-Day Processing including supervising returns, sorting sellables, and tagging defectives.
• On-site Delivery Assurance & Rapid Response to meet SLA, support during peak periods, and assist with certification and labeling activities.

Job description

Cainiao Group in the Philippines seeks a Warehouse Operations Specialist to oversee daily inbound and outbound exception management, weekly cycle counts, returns processing, and on-site delivery assurance. The role requires on-site presence and close coordination with local teams to ensure SLA adherence and accurate inventory control.

The candidate should have strong English skills, experience with WMS and MS Office, and the ability to work independently while reporting to remote stakeholders.