On-Site Virtual Assistant — Scheduling, Billing & Support

eData Services Phils Inc.; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health Insurance

Performance Bonus

Job summary

eData Services Phils Inc. in Taguig seeks a Virtual Assistant to deliver contracted services, including scheduling, insurance verification, and claims support. On-site role requiring US hours and basic computer skills.

Responsibilities cover pre-exam verification, authorization, claims processing, and handling inquiries via phone and mail, with a focus on accuracy, timelines, and teamwork.

Qualifications

• Graduate of a 4-year course.
• Experience in a customer service field in the BPO industry.
• Has basic computer knowledge.
• Willing to work US hours (graveyard shift).
• Analytical, organized, and systematic.
• Process oriented and adheres to strict timelines.
• Able to work with very minimal supervision.
• Must be a good team player.
• Willing to work on-site (Upper McKinley, Taguig).

Responsibilities

• Pre-exam verification of insurance eligibility, benefits and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• Identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

Skills

Customer service (BPO)

Basic computer skills

US hours / graveyard shift

Analytical mindset

Process oriented

Independent worker

Team player

Education

Bachelor's degree (4-year)

Job description

eData Services Phils Inc. in Taguig seeks a Virtual Assistant to deliver contracted services, including scheduling, insurance verification, and claims support. On-site role requiring US hours and basic computer skills.

Responsibilities cover pre-exam verification, authorization, claims processing, and handling inquiries via phone and mail, with a focus on accuracy, timelines, and teamwork.