On-Site Tech Support Advisor in Ayala Makati

TELUS; Makati; On-site; PHP 295,000 - 353,000; Full time

Job summary

TELUS is hiring a Technical Support Advisor to join our Ayala Makati team on-site in the Philippines. You will handle front-line inquiries via phone, chat, or email, diagnose issues, and guide customers through troubleshooting while maintaining precise case documentation.

This full-time position requires at least 6 months in a BPO or contact center and a customer-centric mindset. You will need strong communication skills and the ability to work with various product teams to resolve issues while

Qualifications

• 6+ months experience in a BPO or contact center environment.
• Strong customer service and communication skills.
• Basic to intermediate technical troubleshooting abilities.

Responsibilities

• Diagnose and resolve technical issues via phone, chat, or email.
• Guide customers through troubleshooting steps and document interactions.
• Elevate complex concerns to appropriate teams and maintain knowledge of products.

Skills

Active listening

Customer service

Communication

Troubleshooting

BPO experience

On-site

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

TELUS is hiring a Technical Support Advisor to join our Ayala Makati team on-site in the Philippines. You will handle front-line inquiries via phone, chat, or email, diagnose issues, and guide customers through troubleshooting while maintaining precise case documentation.

This full-time position requires at least 6 months in a BPO or contact center and a customer-centric mindset. You will need strong communication skills and the ability to work with various product teams to resolve issues while