On-Site L2 Application Support Analyst

Indra Group; Guiguinto; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Indra Group seeks a proactive L2 Application Support professional to operate on-site in the Philippines, in Bulacan near Sta Rita. You will study business functions, address system issues in L2 support, and help improve operations by analyzing current practices and publishing clear progress reports.

The role requires strong analytical and detail-oriented skills, the ability to work independently and with others, and excellent time management.

Qualifications

• Bachelor's Degree in appropriate field of study or equivalent work experience.
• Microsoft SQL experience strongly preferred.
• Ability to impact operations and effect change without being confrontational.
• Detail oriented, analytical and inquisitive.
• Ability to work independently and with others.
• Extremely organized with strong time-management skills.
• Preferred to be residing near Sta Rita Bulacan.

Responsibilities

• Determine operational objectives by studying business functions and gathering information.
• Support daily operations by addressing issues in the system in L2 Application Support Capacity.
• Improve systems by studying current practices and designing modifications.
• Monitor project progress by tracking activity, resolving problems, and publishing progress reports.
• Maintain user confidence by keeping information confidential.
• Prepare technical reports by collecting, analyzing and summarizing information and trends.
• Perform daily, weekly and monthly reviews and analyses of current processes using metrics and reports.
• Suggest changes to senior management using analytics to support recommendations.
• Actively participate in the implementation of approved changes.
• Create informative, actionable, and repeatable reporting highlighting business trends and opportunities.
• Conduct insightful ad hoc analyses to investigate ongoing or one-time issues.

Skills

MS SQL

Analytical thinking

Detail oriented

Time management

Independent work

Education

Bachelor's Degree

Tools

SQL Server

Job description

Indra Group seeks a proactive L2 Application Support professional to operate on-site in the Philippines, in Bulacan near Sta Rita. You will study business functions, address system issues in L2 support, and help improve operations by analyzing current practices and publishing clear progress reports.

The role requires strong analytical and detail-oriented skills, the ability to work independently and with others, and excellent time management.