On-Site IT Support Engineer – Desktop & End-User

Sky Systems, Inc. (SkySys); Cebu City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is hiring an L2 Field Service Engineer to provide on-site IT support, troubleshooting, and maintenance for desktops, laptops, printers, and mobile devices in Cebu City.

Ideal for new graduates or professionals with 2–5 years in IT support; you will install hardware, assist with network issues, manage tickets, follow SLA timelines, and escalate complex problems to L2/L3 teams.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS.
• 0–2 years in IT support or field service, freshers with strong technical knowledge may apply.
• Familiarity with hardware components, networking basics, and productivity tools.

Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices.
• Perform hardware installation, replacement, and basic repairs.
• Troubleshoot OS-related issues (Windows/macOS) and common apps.
• Provide basic network support (LAN/Wi-Fi) and patching.
• Install and configure software per company policies and SLAs.
• Escalate unresolved issues to L2/L3 teams and maintain logs.
• Maintain service logs, update ticketing tools, and meet SLA timelines.
• Assist users courteously and communicate technical details clearly.

Skills

Hardware troubleshooting

Networking fundamentals

Office 365

English communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Remedy

Jira

Job description

Sky Systems, Inc. (SkySys) is hiring an L2 Field Service Engineer to provide on-site IT support, troubleshooting, and maintenance for desktops, laptops, printers, and mobile devices in Cebu City.

Ideal for new graduates or professionals with 2–5 years in IT support; you will install hardware, assist with network issues, manage tickets, follow SLA timelines, and escalate complex problems to L2/L3 teams.