On-Site Customer Experience Specialist

Resolv Global; Dingras; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global in Dagupan, Philippines seeks friendly Customer Service Representatives to join a growth-oriented team. You will handle inquiries across calls, emails, and live chats, delivering accurate and empathetic support to ensure positive customer experiences.

The role requires strong English communication, problem-solving abilities, and reliability. It is a full-time, on-site position with a six-week paid training program and ongoing career development opportunities.

Qualifications

• Minimum high school diploma or equivalent.
• Strong written and spoken English.
• Excellent communication and empathy.
• Able to stay calm under pressure and solve problems.
• Reliable, punctual, and detail oriented.
• Comfortable using computers and navigating multiple systems.

Responsibilities

• Answer inbound customer phone calls.
• Respond to customer emails and live chats.
• Assist customers with questions and account inquiries.
• Resolve concerns while delivering outstanding customer service.
• Escalate complex issues when necessary.
• Follow up on customer cases to ensure resolution.
• Accurately document all customer interactions.
• Maintain professionalism and empathy during every interaction.

Skills

Customer service

English communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma

Job description

Resolv Global in Dagupan, Philippines seeks friendly Customer Service Representatives to join a growth-oriented team. You will handle inquiries across calls, emails, and live chats, delivering accurate and empathetic support to ensure positive customer experiences.

The role requires strong English communication, problem-solving abilities, and reliability. It is a full-time, on-site position with a six-week paid training program and ongoing career development opportunities.