On-site Customer Care & Reservations Specialist

Trinity Workforce; Loay; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Benefits dieser Stelle

Allowances

Night Differentials

HMO

Leave credits

Easy accounts

Competitive salary

Healthy working environment

Free coffee

Free water

Accessible work locations (within Cebu

State of the art facilities (gym, 0)

Zusammenfassung

Trinity Workforce in Cebu City seeks a customer service associate to handle mileage plus reservations and related queries. The role requires at least 1 year of BPO experience and good communication skills. You must be willing to work on-site and be adaptable to various schedules.

A team player who can start ASAP is preferred. You'll join a company offering a range of benefits, a supportive environment, and opportunities for growth within a modern facility in Cebu.

Qualifikationen

• Preferably college level
• 1+ year of solid BPO experience
• Average communications skills
• Willing to work on-site
• Amendable to any schedule
• A team player
• Can work ASAP

Aufgaben

• Handle mileage plus reservations and queries.
• Make a service recovery when mistakes occur or escalate to supervisor.
• Ensure accurate documentation of customer profiles/reservations.
• Handle customer complaints and provide first time resolution.
• Keep updated on company policies and information security requirements.
• Keep all customer information confidential and secured.

Kenntnisse

Communication skills

Team player

Flexibility

Ausbildung

College level

Jobbeschreibung

Trinity Workforce in Cebu City seeks a customer service associate to handle mileage plus reservations and related queries. The role requires at least 1 year of BPO experience and good communication skills. You must be willing to work on-site and be adaptable to various schedules.

A team player who can start ASAP is preferred. You'll join a company offering a range of benefits, a supportive environment, and opportunities for growth within a modern facility in Cebu.