On-Site Admin & After-Hours Coordinator

Boomering Inc.; Mabalacat; Vor Ort; PHP 558.000 - 670.000; Vollzeit

Benefits dieser Stelle

EOS-based work culture

Leadership team

Competitive salary

Company-provided desktop setup with备用"

Free pre-employment Medical Assessment

HMO on first day

Vacation and sick leaves

Annual performance reviews

Employee referral incentives

Loan facilities

Social clubs and workshops

Statutory benefits

Zusammenfassung

Boomering Inc. in Clark Freeport Zone, Pampanga, seeks a reliable Business Support & After Hours Coordinator to provide admin support to Australian wastewater service teams. The role covers scheduling, invoicing, reporting and after-hours coordination, with a focus on accuracy and confidentiality.

The position requires 2–3 years of relevant experience, English proficiency, and competence with Microsoft 365 and CRM systems. It is on-site with a 12 PM–9 PM schedule (Thu–Mon).

Qualifikationen

• Bachelor's degree in Business Administration, Office Administration, or related field.
• 2–3 years of admin, customer service, scheduling or operations support experience, ideally for Australian clients.
• Experience with field-service, trades, utilities, wastewater or environmental services is advantageous.
• Experience coordinating on-call or emergency service requests preferred.
• Experience with FieldInsight, Capsule CRM or contractor-management portals is a plus.
• Proficiency in Microsoft 365, Excel and CRM/job-management systems.
• Excellent written and spoken English; professional telephone manner.
• Familiarity with Claude AI or AI tools; eager to learn.
• Ability to work independently during after-hours.

Aufgaben

• Monitor shared inboxes and respond to routine inquiries by phone and email.
• Return missed calls, follow up emails, and update customer details.
• Issue contracts, invoices, service reports, receipts, and confirmations.
• Follow up quotes and log outcomes in systems.
• Create and maintain customer, site and job records in FieldInsight.
• Schedule work and after-hours call-outs; update notes and handovers.
• Maintain work-in-progress records; close jobs and track permits.
• Raise invoices and allocate payments; maintain debtor records.
• Issue payment reminders and support end-of-month processing.
• Prepare daily, weekly, monthly, and annual KPI reports.
• Complete service-round health checks and cross-check timesheets.
• Maintain contractor compliance records; update licenses and inductions.
• Update water sample registers and test-and-tag reminders.
• Book accommodation and training; provide general admin support.
• Monitor after-hours phone line and channels.
• Triage after-hours inquiries using approved guide; provide safety instructions.
• Escalate health, safety, environmental or reputational risk.
• Keep time-stamped records and provide handover.
• Protect confidential information.
• Use Claude AI for drafting communications and reports.
• Use AI to build templates and simple automations.
• Follow data privacy requirements and check outputs for accuracy.

Kenntnisse

Field-service coordination

Emergency service coordination

Microsoft 365 proficiency

CRM/job-management systems

AI tools (Claude AI)

English proficiency

Ausbildung

Bachelor's Degree in Business Administration or related

Tools

FieldInsight

Capsule CRM

Vehicle telematics

Contractor-management portals

Jobbeschreibung

Boomering Inc. in Clark Freeport Zone, Pampanga, seeks a reliable Business Support & After Hours Coordinator to provide admin support to Australian wastewater service teams. The role covers scheduling, invoicing, reporting and after-hours coordination, with a focus on accuracy and confidentiality.

The position requires 2–3 years of relevant experience, English proficiency, and competence with Microsoft 365 and CRM systems. It is on-site with a 12 PM–9 PM schedule (Thu–Mon).