After-Hours Operations & Client Support Coordinator

Boomering Inc; Pampanga; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Competitive pay

Desk setup provided

Medical assessment

HMO

Leave entitlements

Performance reviews

Referral incentives

Employee loans

Social clubs

Company events

Statutory benefits

Job summary

Boomering Inc in Angeles City, Philippines is seeking a Business Support & After Hours Coordinator to support our Australian clients with administrative tasks, invoicing, and after-hours coordination. The role requires coordinating on-call requests, maintaining records, and ensuring timely reporting.

The ideal candidate has a Bachelor’s degree and 2–3 years of admin experience, excellent English, and proficiency in Microsoft 365 and CRM systems.

Qualifications

• Bachelor’s Degree in Business Administration or related field required.
• 2–3 years in administration, customer service, scheduling or operations support.
• Experience supporting field-service or environmental-services operations is a strong advantage.
• Experience coordinating on-call or emergency service requests is preferred.
• Experience with AI tools such as Claude AI is an advantage; willingness to learn.

Responsibilities

• Monitor shared inboxes; respond to routine inquiries by phone and email.
• Return missed calls and update customer details.
• Issue invoices, service reports, and confirmations.
• Follow up quotes and record outcomes in systems.
• Create and maintain customer, site and job records.
• Schedule approved work and emergency call-outs.
• Maintain work-in-progress records and track permits.
• Raise and send invoices; apply payments to contracts.
• Prepare daily, weekly, monthly, and annual reports.
• Complete service-health checks and verify timesheets.
• Maintain contractor compliance records.
• Update water sample registers and test reminders.
• Book accommodations and training; provide admin support.
• Monitor after-hours phone and channels; triage enquiries.
• Escalate health/safety or reputational risk immediately.
• Keep time-stamped records and handover to next day team.
• Protect confidential information and use AI tools responsibly.
• Use Claude AI to draft communications and build templates.
• Find smarter ways of working with AI while following privacy rules.

Skills

English proficiency

Attention to detail

Time management

Education

Bachelor’s Degree in Business Administration or related field

Tools

FieldInsight

Capsule CRM

Vehicle telematics

CRM/Job-management systems

Microsoft 365

MS Excel

Online portals

Job description

Boomering Inc in Angeles City, Philippines is seeking a Business Support & After Hours Coordinator to support our Australian clients with administrative tasks, invoicing, and after-hours coordination. The role requires coordinating on-call requests, maintaining records, and ensuring timely reporting.

The ideal candidate has a Bachelor’s degree and 2–3 years of admin experience, excellent English, and proficiency in Microsoft 365 and CRM systems.