After-Hours Operations & Admin Coordinator

Boomering Inc.; Angeles; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Competitive salary package

Desktop/laptop with back-up internet

Pre-employment medical assessment

HMO on first day

Vacation & sick leaves

Performance reviews

Referral incentives

Employee loan facilities

Social clubs & workshops

Company events & rewards

Statutory benefits

Job summary

Boomering Inc. in Angeles City, Philippines, is seeking a reliable Business Support & After Hours Coordinator to join our team on-site. You will manage customer communications, scheduling, invoicing and debtor support, including after-hours emergency call-outs and handovers between teams.

The role requires 2–3 years in administration with strong English, proficiency in MS 365, CRM systems and a willingness to learn Claude AI for smarter workflows.

Qualifications

• Bachelor’s Degree in Business Administration, Office Administration or related field is required.
• 2–3 years of admin, customer service, scheduling or operations support, preferably for Australian clients.
• Experience in field-service, wastewater, utilities, or environmental services is a strong advantage.
• Experience coordinating on-call or emergency service requests is highly preferred.
• Experience with FieldInsight, Capsule CRM, vehicle telematics or contractor-management portals is an advantage.
• Experience in invoicing, debtor follow-up, service-contract administration or operational reporting is a plus.
• Excellent written and spoken English with a calm, professional telephone manner.
• Proficiency in Microsoft 365, shared inboxes, MS Excel, CRM/job-management systems and online portals.
• Familiarity with AI tools such as Claude AI is an advantage, with a willingness to learn.

Responsibilities

• Monitor shared inboxes and respond to routine customer enquiries by phone and email using approved templates and procedures.
• Return missed calls, follow up bounced emails and confirm updated customer details.
• Issue customer communications such as contract renewals, invoices, service reports, receipts, welcome packs and booking confirmations.
• Follow up quotes and record outcomes in the systems.
• Create and maintain customer, site and job records in FieldInsight and other approved systems.
• Schedule approved work and emergency call-outs, update job notes and handovers between Installations and Servicing.
• Maintain work-in-progress records, close completed jobs and track permit applications.
• Raise and send authorised invoices, allocate payments to service contracts and maintain debtor records.
• Prepare and update daily, weekly, monthly and annual KPI reports and registers.

Skills

Attention to detail

English proficiency

MS 365 & Excel

CRM/job-management

Education

Bachelor’s Degree in Business Administration or related

Tools

FieldInsight

Capsule CRM

Vehicle telematics

Job description

Boomering Inc. in Angeles City, Philippines, is seeking a reliable Business Support & After Hours Coordinator to join our team on-site. You will manage customer communications, scheduling, invoicing and debtor support, including after-hours emergency call-outs and handovers between teams.

The role requires 2–3 years in administration with strong English, proficiency in MS 365, CRM systems and a willingness to learn Claude AI for smarter workflows.