After-Hours Operations & Admin Coordinator

Boomering; Angeles; On-site; PHP 558,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Laptop + backup internet

Medical exam

HMO on hire

15 vacation leaves

Annual reviews

Referral incentives

Employee loan facilities

Social clubs

Company events

Statutory benefits

Job summary

Boomering is seeking a reliable Business Support & After-Hours Coordinator in Angeles City, Philippines. You will support an Australian waste-services team with customer contact, scheduling, invoicing and debtor follow-up, and coordinate after-hours calls.

The role is on-site with a 12PM-9PM schedule (Thu-Mon). You will maintain records, generate reports, and help hand over urgent issues to the next business day, while following approved processes and privacy rules.

Qualifications

• Bachelor’s degree in Business Administration or related field is required.
• 2–3 years of admin, customer service, scheduling or operations support.
• Experience with Australian clients is a strong advantage.
• Excellent written and spoken English with professional phone manner.

Responsibilities

• Monitor shared inboxes and respond to routine inquiries by phone and email using templates.
• Return missed calls, follow up emails, and confirm updated customer details.
• Issue invoices and manage debtor records; support end-of-month processing.
• Schedule approved work and emergency call-outs; update job notes and status.
• Maintain customer, site and job records in FieldInsight and other systems.
• Prepare daily, weekly, monthly reports and KPI registers.

Skills

Attention to detail

English communication

Customer service

MS 365

Education

Bachelor’s Degree in Business Administration

Tools

FieldInsight

Capsule CRM

Vehicle telematics

Contractor portals

MS Excel

Microsoft 365

Job description

Boomering is seeking a reliable Business Support & After-Hours Coordinator in Angeles City, Philippines. You will support an Australian waste-services team with customer contact, scheduling, invoicing and debtor follow-up, and coordinate after-hours calls.

The role is on-site with a 12PM-9PM schedule (Thu-Mon). You will maintain records, generate reports, and help hand over urgent issues to the next business day, while following approved processes and privacy rules.