On-Call POS Field Engineer – Mobile IT Support

Veriant Solutions, LLC; Contract; On-site; PHP 223,000 - 357,000; Full time

Job summary

Veriant Solutions, LLC is seeking a Mobile POS Field Engineer to provide on-site support for restaurants, working with POS devices, printers, CAT-5 cabling, and IT systems. The role is full-time, mobile, and on-call from home, with drive time paid.

Responsibilities include troubleshooting POS hardware, software, and network failures; installation services; and customer education on preventive maintenance. You should have at least one year of hardware and software break/fix experience and be able

Qualifications

• Be able to work independently and have excellent time management skills, as well as good oral and written communication skills.
• Ability to apply critical thinking and customer service mindset to make quick decisions independently.
• At least one year of experience in the hardware and software break/fix and repair.
• Self-motivated individuals that have the discipline to work on their own with minimal follow up.
• Ability to listen and communicate with the customers and Help Desk regarding the service call.
• Inventory management skills.
• Ability to do minor construction type work such has drilling holes and mounting brackets.
• Availability to run service calls during business hours, nights and weekends.
• Clean background , DMV record, and drug screen.

Responsibilities

• Possess a customer-centric attitude while maintaining a high customer service satisfaction rating.
• Troubleshoot, diagnose, and repair POS devices, peripherals, units and networks at the customer site.
• Identify, analyze, and repair hardware, software and network failures.
• Hardware, software and network installation services.
• On-call emergency support service when needed.
• Provide customer service on the phone and in person.
• Educate customers on preventative maintenance best practices.
• Manage company inventory of parts required to maintain customer equipment, as well as a company vehicle.

Skills

CAT-5 cable

PC build

PC repair

MS technologies

Time management

Customer service

Independence

Inventory management

Communication skills

Job description

Veriant Solutions, LLC is seeking a Mobile POS Field Engineer to provide on-site support for restaurants, working with POS devices, printers, CAT-5 cabling, and IT systems. The role is full-time, mobile, and on-call from home, with drive time paid.

Responsibilities include troubleshooting POS hardware, software, and network failures; installation services; and customer education on preventive maintenance. You should have at least one year of hardware and software break/fix experience and be able