POS Tech Support Specialist for US Restaurants

Alloyed; Parañaque; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Team events and activities

Career growth opportunities

Job summary

MicroSourcing is seeking a Customer Service Representative – POS Technical Support to assist US restaurant owners and staff with the client’s POS platform. You will provide calm, clear, and friendly support to ensure smooth operations and issue resolution.

Responsibilities include handling inquiries, troubleshooting hardware and connectivity, updating accounts, and documenting interactions. A strong English background and flexibility for 24/7 shifts are essential.

Qualifications

• Excellent spoken and written English with neutral accent and US idioms.
• At least 1 year of US-facing voice or chat experience.
• Able to follow and explain troubleshooting steps clearly.
• Typing speed of at least 40 WPM with high accuracy.
• Willing to work any shift in a 24/7 schedule, including weekends and holidays.
• College-level education or equivalent work experience.

Responsibilities

• Handle inbound calls and live chats from US restaurant merchants with professionalism.
• Guide merchants through the POS platform, kitchen display, online ordering, and payments.
• Troubleshoot hardware (tablets, printers, card readers, cash drawers) and connectivity.
• Apply menu and account updates per merchant requests and procedures.
• Document every interaction accurately in the ticketing system.
• Escalate complex issues to Tier 2 with clear notes and follow-through.
• Calmly de-escalate frustrated customers and preserve merchant relationships.
• Meet quality, productivity, and customer-satisfaction targets; participate in coaching.
• Share recurring issues and feedback with Team Leader to improve product and processes.

Skills

English proficiency (Versant 65+)

US client support experience

Typing 40 WPM

Multitasking

Willingness to work 24/7 shifts

College-level education or equivalent

Education

College-level education or equivalent work experience

Tools

Zendesk

Salesforce

Freshdesk

Job description

MicroSourcing is seeking a Customer Service Representative – POS Technical Support to assist US restaurant owners and staff with the client’s POS platform. You will provide calm, clear, and friendly support to ensure smooth operations and issue resolution.

Responsibilities include handling inquiries, troubleshooting hardware and connectivity, updating accounts, and documenting interactions. A strong English background and flexibility for 24/7 shifts are essential.