Customer Support Associate - Blended (Dayshift)

Symbos Managed Services Inc; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Symbos Managed Services Inc is building a Customer Support team for an Australian-led logistics client. You will handle inbound enquiries across voice, chat and email, delivering care, clarity and timely solutions in every interaction.

Join a pioneer team and help shape the customer support function from the ground up, gaining omnichannel exposure while working in a collaborative, supportive environment with predominantly dayshift schedules at MOA Complex, Pasay.

Qualifications

• Experience in customer service or contact centre roles.
• Strong communication across voice and written channels.
• Customer-focused with strong problem-solving ability.
• Confidence using digital tools and systems.
• Willingness to work onsite in MOA Complex, Pasay.
• Openness to predominantly dayshift schedules.

Responsibilities

• Handle inbound customer enquiries through voice, chat and email.
• Resolve customer concerns and manage complaints professionally.
• Provide accurate, clear and timely responses.
• Meet agreed service levels and quality standards.
• Document customer interactions and maintain accurate records.

Skills

Customer service

Multichannel communication

Problem solving

Digital tools proficiency

Onsite work

Job description

At Symbos, we create connected experiences by combining empathy, technology and operational excellence. Our Australian-led, globally scaled teams work in a culture built on trust, collaboration and meaningful impact.

About the Client

Our client is an established Australian logistics company providing essential transport and delivery services. The organisation is focused on dependable service and clear customer communication across every interaction.

The Opportunity

We are building a Customer Support team and are looking for individuals who are passionate about delivering great customer experiences. You will handle inbound enquiries across voice and digital channels, ensuring every interaction is managed with care, clarity and efficiency.

What Sets This Role Apart

• Join a pioneer team and help shape the customer support function from the ground up.
• Build broad omnichannel experience across voice, chat and email.
• Work in a collaborative and supportive environment with predominantly dayshift schedules.

Key Responsibilities

• Handle inbound customer enquiries through voice, chat and email.
• Resolve customer concerns and manage complaints professionally.
• Provide accurate, clear and timely responses.
• Meet agreed service levels and quality standards.
• Document customer interactions and maintain accurate records.

What We’re Looking For

• Experience in customer service or contact centre roles.
• Strong communication skills across voice and written channels.
• A customer-focused approach with strong problem-solving ability.
• Confidence using digital tools and systems.
• Willingness to work onsite in MOA Complex, Pasay
• Openness to predominantly dayshift schedules.

Nice to Have

• Experience supporting customers across multiple channels.
• Exposure to logistics, transport, delivery or service-based environments.

Who This Role Suits

This role suits someone who communicates clearly, stays composed when resolving concerns and takes ownership of delivering a positive customer experience. You will enjoy working in a new team where your contribution can help shape ways of working.