Multichannel Customer Care & Tech Support Specialist

iScale Solutions; Makati; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Competitive Salary Package

Vacation and Sick Leave credits

Health Coverage

Government-Mandated Benefits

Learning Opportunities

Team Engagement

Modern Tools

Career Growth

Inclusive Culture

Job summary

iScale Solutions in Makati, Philippines, is seeking a customer service professional to handle inbound calls, emails, and live chat for both B2C and B2B clients, with an AU day shift and 100% onsite operations. You will resolve inquiries, guide product solutions, coordinate with internal teams, and maintain accurate case documentation.

The role demands strong multitasking, excellent communication, and a willingness to learn and adapt in a global support environment.

Qualifications

• More than 2 years in Customer Service, Technical Support, or a BPO environment.
• AU Day Shift, 100% onsite in the Philippines.
• Strong multitasking with calls, emails, and chats without losing accuracy.
• Excellent verbal and written communication skills.
• Open to continuous feedback and performance metrics.

Responsibilities

• Deliver The Exceptional Experience: provide professional, empathetic, and immediate availability to every consumer and dealer.
• Multi-Channel Support: handle inbound calls, emails, and live chat for B2C and B2B.
• Inquiry & Order Management: resolve inquiries on sales, pricing, and product features; track orders.
• Technical Troubleshooting: guide users through issues for robots and pool systems.
• Product Knowledge & Consultative Guidance: discuss parts and product comparisons.
• Case Resolution & Cross-Team Coordination: work with internal teams and external shops on complex cases.
• Smart Triage & Load Filtering: collect precise info before transferring cases.
• Dealer Network Support: locate nearby authorized dealers and repair centers.
• Continuous Improvement & Documentation: maintain accurate records and share improvement ideas.

Skills

Multitasking

Excellent communication

Coachability

Flexibility

BPO experience

Job description

iScale Solutions in Makati, Philippines, is seeking a customer service professional to handle inbound calls, emails, and live chat for both B2C and B2B clients, with an AU day shift and 100% onsite operations. You will resolve inquiries, guide product solutions, coordinate with internal teams, and maintain accurate case documentation.

The role demands strong multitasking, excellent communication, and a willingness to learn and adapt in a global support environment.