Omni-Channel Ticketing Experience Specialist

Acquire Intelligence; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Acquire Intelligence is seeking a Customer Contact Officer to support customers of a leading UK ticketing and events provider across phone, email, chat and social channels. You’ll handle bookings, inquiries and event-related concerns, delivering a seamless and enjoyable experience while maintaining accurate records and following service processes.

Join a diverse, fast-paced environment where strong communication, problem solving and attention to detail are valued, and where first-contact

Qualifications

• Experience using omni-channel support tools.
• Strong communication and professionalism across all interactions.
• Ability to adapt in a fast-paced environment.
• Strong problem-solving with the ability to implement solutions.
• Excellent time management and ability to handle competing priorities.
• High attention to detail with a sense of urgency.

Responsibilities

• Respond to customer enquiries and booking requests across phone, email, chat, and social channels.
• Process ticket orders, cancellations, and refunds for events.
• Assist customers with event-related concerns and provide accurate information.
• Resolve customer issues at first point of contact where possible.
• Maintain accurate records and follow service processes.
• Deliver a high standard of customer experience across all interactions.

Skills

Omni-channel support

Communication skills

Adaptability

Problem solving

Time management

Attention to detail

Tools

CRM systems

Ticketing systems

Job description

Acquire Intelligence is seeking a Customer Contact Officer to support customers of a leading UK ticketing and events provider across phone, email, chat and social channels. You’ll handle bookings, inquiries and event-related concerns, delivering a seamless and enjoyable experience while maintaining accurate records and following service processes.

Join a diverse, fast-paced environment where strong communication, problem solving and attention to detail are valued, and where first-contact