Fulfillment Assistant (No Exp Required) - Eastwood / Night Shift / Onsite

Acquire Intelligence; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Acquire Intelligence is seeking an Operations Assistant to support ticket fulfilment and administrative tasks across our platforms. You’ll manage digital ticket distribution, maintain data records, and collaborate with internal teams to ensure timely, accurate delivery.

The role requires a keen eye for detail, strong Excel/Google Sheets skills, and comfort with repetitive tasks. You’ll join a fast-paced, collaborative environment focused on reliable service delivery.

Qualifications

• Proficient in Microsoft Office and Google Suite.
• Strong data entry and data management skills.
• Ability to handle repetitive tasks with accuracy.
• Interest or experience in events or ticketing is a plus.

Responsibilities

• Downloading and strategically organizing tickets in bulk across platforms.
• Fulfilling orders by sending tickets to customers using internal systems.
• Data management and entry of tickets across platforms.
• Learning different ticket delivery methods and primary ticketing sites.
• Identifying and flagging anomalies within the fulfilment process.
• Organizing tickets into bulk across platforms.
• Allocating tickets to customers using internal systems (TMS).

Skills

Microsoft Office

Google Suite

Attention to detail

Time management

Tools

Magento

TMS

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

Job Summary

As an Operations Assistant, you’ll support the smooth and efficient delivery of ticket fulfilment and administrative tasks across our platforms. This role involves managing digital ticket distribution, maintaining accurate data records, and assisting with various day-to-day operational duties. You’ll work closely with internal systems and teams to ensure customers receive their tickets on time and to the highest standard.

Key Responsibilities

• Downloading and strategically organizing tickets in bulk across a variety of platforms
• Fulfilling orders by sending tickets to customers using our internal systems (Magento, TMS (website created for Ticket Merchant))
• Data management and entry of tickets across different platforms
• Learning and understanding different types of ticket delivery methods
• Learning and understanding different types of primary ticketing websites and how their systems work
• Identifying and flagging anomalies within the fulfilment process
• Strategically organizing tickets into bulk across a variety of platforms
• Fulfilling orders by allocating tickets to customers using our internal systems (TMS)

Desirable Characteristics/Skills

• Thrive in a fast-paced environment, where tasks, plans and ideas change
• Ability to complete repetitive tasks at a consistently high standard
• Highly competent in basic Microsoft Office programs (excel, word etc)
• Highly competent in basic Google Suite Office (sheets, documents etc)
• Attention to detail
• Having an understanding of the events and ticketing industry is advantageous
• Having well-developed time management skills with the ability to deal with conflicting deadlines
• Possess a drive to continuously learn and improve in a professional setting