Live Events Ticketing Operations Coordinator

Live Nation; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Live Nation is seeking a Ticketing Operations Specialist to support call centre and box office activities, ensuring high-quality service and adherence to Ticketmaster standards. You will manage large volumes of inquiries via phone and email, identify client needs, and provide effective resolutions while supporting event operations and onboarding new staff.

The role requires strong communication, organizational skills, and the ability to work under pressure.

Qualifications

• Excellent interpersonal and communication skills to relate to people at all levels.
• Strong organizational abilities with deadlines and schedules in mind.
• Ability to work under pressure and meet targets.
• Proficiency with data processing and Microsoft Office suite (Word, Excel).
• Familiarity with ticketing systems is a plus.

Responsibilities

• Provide operational support across Call Centre and Box Office.
• Handle large volumes of customer queries via calls and email (Zendesk).
• Identify customer needs and propose effective solutions.
• Coordinate and support resource management and administrative tasks.
• Assist with onboarding for new starters and training.
• Ensure agents and cashiers have necessary equipment and information.
• Develop and implement processes for inventory management and equipment use.
• Handle customer issues related to ticket sales and policies.
• Perform event follow-up with organizers and administrative duties.
• Produce ad-hoc reports as required by the Operations Manager.

Skills

Interpersonal skills

Organizational skills

Results oriented

Microsoft Office

Typing

Ticketing system

Strong communication

Tools

Zendesk

Microsoft Office

Job description

Live Nation is seeking a Ticketing Operations Specialist to support call centre and box office activities, ensuring high-quality service and adherence to Ticketmaster standards. You will manage large volumes of inquiries via phone and email, identify client needs, and provide effective resolutions while supporting event operations and onboarding new staff.

The role requires strong communication, organizational skills, and the ability to work under pressure.