Customer Service Representative | Fixed Term Contract + MidShift

Acquire Intelligence; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Acquire Intelligence is seeking a Customer Contact Officer to support customers of a leading UK ticketing and events provider across phone, email, chat and social channels. You’ll handle bookings, inquiries and event-related concerns, delivering a seamless and enjoyable experience while maintaining accurate records and following service processes.

Join a diverse, fast-paced environment where strong communication, problem solving and attention to detail are valued, and where first-contact

Qualifications

• Experience using omni-channel support tools.
• Strong communication and professionalism across all interactions.
• Ability to adapt in a fast-paced environment.
• Strong problem-solving with the ability to implement solutions.
• Excellent time management and ability to handle competing priorities.
• High attention to detail with a sense of urgency.

Responsibilities

• Respond to customer enquiries and booking requests across phone, email, chat, and social channels.
• Process ticket orders, cancellations, and refunds for events.
• Assist customers with event-related concerns and provide accurate information.
• Resolve customer issues at first point of contact where possible.
• Maintain accurate records and follow service processes.
• Deliver a high standard of customer experience across all interactions.

Skills

Omni-channel support

Communication skills

Adaptability

Problem solving

Time management

Attention to detail

Tools

CRM systems

Ticketing systems

Job description

As a Customer Contact Officer, you'll support customers of a leading UK ticketing and events provider, delivering exceptional service across multiple channels. You'll assist with bookings, enquiries, and event-related concerns, ensuring every customer has a seamless and enjoyable experience.

YOUR DAILY RESPONSIBILITIES

• Respond to customer enquiries and booking requests across phone, email, chat, and social channels

• Process ticket orders, cancellations, and refunds for events

• Assist customers with event-related concerns and provide accurate information

• Resolve customer issues at first point of contact where possible

• Maintain accurate records and follow service processes

• Deliver a high standard of customer experience across all interactions

A BIT ABOUT YOU

• Confident using multiple systems and working across omni-channel support

• Strong communication skills with professionalism across all interactions

• Adaptable in a fast-paced and changing environment

• Strong problem-solving skills with the ability to implement solutions

• Good time management and ability to handle competing priorities

• High attention to detail with a sense of urgency

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.

• Entrepreneurial Energy: Think like an owner. Solve like a founder.

• Fast with Intent: We move fast and deliver real results.

• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!