Customer Service Officer

Manatal; Parañaque; On-site; PHP 335,000 - 558,000; Full time

Job summary

Manatal in the Philippines is seeking a customer support professional to handle initial contact via phone and email and deliver an exceptional service experience. You will manage high-volume inbound tickets, build rapport with customers, and investigate queries to determine needed escalation.

Record precise customer details across multiple systems, uphold privacy requirements, and ensure accurate documentation while aiding specialists as needed. Join a dynamic team focused on client satisfaction.

Qualifications

• Customer service mindset and communication skills.
• Ability to manage multiple interactions with professionalism.
• Focus on privacy and accurate record keeping.

Responsibilities

• Providing an exceptional customer experience through management of initial customer contact via phone and email.
• Management of inbound customer tickets in a high volume contact centre environment.
• Build rapport with customers quickly and provide an excellent customer experience on each interaction via phone and email.
• Initial investigation of tickets to understand customer queries and complexity of problem solving required.
• Collection of initial ticket information to support escalated investigation.
• Manage initial tickets and elevate tickets requiring specialized knowledge to appropriate Consultants.
• Navigate multiple systems to accurately and efficiently record customer details.
• Adhere to customer privacy requirements at all times.
• Accurate and effective record keeping.

Job description

The client has updated the Job Description. Kindly follow the latest version posted here.

Providing an exceptional customer experience through management of initial customer contact via phone and email

Management of inbound customer tickets (calls and emails) in a high volume contact centre environment

Build rapport with customers quickly and provide an excellent customer experience on each interaction via phone and email

Initial investigation of tickets to understand customer queries and complexity of problem solving required

Collection of initial ticket information to support escalated investigation

Manage initial tickets and elevate tickets requiring specialized knowledge to appropriate Consultants

Navigate multiple systems to accurately and efficiently record customer details

Adhere to customer privacy requirements at all times

Accurate and effective record keeping