Customer Experience & Event Booking Specialist

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Acquire Intelligence, an award-winning global outsourcer, is hiring a Customer Contact Officer in Ortigas to support a leading UK ticketing and events provider. You will handle bookings, inquiries, and event-related concerns across phone, email, chat, and social channels, ensuring a seamless customer experience.

Daily tasks include processing orders, cancellations, and refunds; resolving issues at first contact; and maintaining accurate records while following service processes.

Qualifications

• Experience with omni-channel support.
• Strong communication and professionalism.
• Adaptable in a fast-paced environment.
• Excellent time management and prioritization.
• High attention to detail.

Responsibilities

• Respond to customer enquiries and booking requests across phone, email, chat, and social channels.
• Process ticket orders, cancellations, and refunds for events.
• Assist customers with event-related concerns and provide accurate information.
• Resolve customer issues at first point of contact where possible.
• Maintain accurate records and follow service processes.
• Deliver a high standard of customer experience across all interactions.

Skills

Omni-channel support

Clear communication

Problem solving

Time management

Attention to detail

Adaptable

Job description

Acquire Intelligence, an award-winning global outsourcer, is hiring a Customer Contact Officer in Ortigas to support a leading UK ticketing and events provider. You will handle bookings, inquiries, and event-related concerns across phone, email, chat, and social channels, ensuring a seamless customer experience.

Daily tasks include processing orders, cancellations, and refunds; resolving issues at first contact; and maintaining accurate records while following service processes.