Officer, Operations

PDAX; Pasig; On-site; PHP 500,000 - 900,000; Full time

Job summary

PDAX is seeking a Product Operations Officer in Metro Manila. The role offers rotational exposure across operations functions, including Settlements, Reconciliation, KYC, Customer Success, and Compliance.

You will work with Operations, Finance, Treasury, Product, and Tech to improve processes with clear ROI. The position is ideal for candidates with 2–3 years of experience, a proactive mindset, and strong communication skills.

Qualifications

• Requires 2–3 years of experience in related roles.
• Strong attention to detail and accuracy in operations.
• Proactive, self-motivated with collaborative attitude.
• Excellent written and verbal communication.

Responsibilities

• Coordinate with Operations, Finance, Treasury, Product, and Tech to plan and execute projects with clear ROI.
• Develop new processes and initiatives addressing customer needs.
• Manage settlements, reconciliations, and risk controls across accounts.
• Carry out KYC activities including onboarding reviews and periodic checks.
• Provide customer success support for transaction-related issues and BSP complaints.
• Support compliance monitoring and enterprise risk management initiatives.

Skills

Attention to detail

Effective communication

Problem solving

Time management

MS Office proficient

Collaborative mindset

Job description

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we’d love to talk.

General Responsibilities

As a Product Operations Officer, you have the opportunity to periodically rotate across various operations roles within different functions. This will not only give you holistic exposure to the processes and functions of a fintech company but also equip you with well-rounded foundational skills that are highly valued and transferable to bigger roles as you progress in your career. After two years (around 4 rotations across operational departments), your learning, growth, and performance will be evaluated.

Product Operations

• Work closely with various departments (Operations, Finance, Treasury, Product, Tech, etc.) to identify, scope, plan, and execute projects and integrations to help improve the company’s processes within clear timelines and with clear ROIs.
• Develop new processes and initiatives to support emerging use cases, collaborating with internal and external stakeholders to address gaps and meet customer needs.
• Undertake any further duties assigned (BAU or otherwise).

Settlements

• Review and process client transactions, including, but not limited to, fiat, crypto/digital assets, and other financial market transactions, as well as all corporate disbursements.
• Monitor bank/wallet/account balances of various customer and proprietary accounts to ensure that these are well-funded for regular operational requirements.

Reconciliation & Resolution

• Reconcile cash balances and crypto/digital asset positions across various products and services of PDAX for validity of transactions and accuracy of amounts.
• Validate and report balances and transactional records for both customer and proprietary accounts.
• Perform identification, investigation, escalation, and resolution of reconciliation breaks.

Know-Your-Customer

• Review and authorize the onboarding of new client relationships by analyzing and ensuring the completeness of the client documentation, conducting enhanced customer due diligence, completing client risk profiles, and processing relationship updates using PDAX KYC tools.
• Perform periodic reviews of clients’ profiles and refresh documentation, as necessary.
• Audit clients that have been auto-verified by the system.

Customer Success

• Provide comprehensive support to clients’ transaction concerns (fiat & crypto). technical issues, claims, as well as BSP complaints.
• Resolve client account requests (e.g. account unlock, 2FA deactivation, account activation, account information update) and elevate fraud and compromised account concerns to the relevant teams.

Compliance and Risk Management

• Manage customer account cases that are flagged and routed to the Compliance Monitoring team.
• Review the transaction monitoring system parameters and fraud monitoring system parameters to ensure that alerts are always calibrated.
• Help execute the Enterprise Risk Management framework across the company.

Qualifications

• Open to experienced professionals (2 to 3 years of experience).
• Is self-motivated, detail-oriented, proactive, and has a collaborative attitude.
• Has big-picture thinking, problem-solving, learning agility, and can perform under pressure.
• Works with attention to detail & accuracy, and has organization and time management skills. Is interested in innovation and change management skills.
• Effective Communicator (oral And Written), And Has Influencing Skills.
• Proficient with MS Office.

Our Culture

Communication

We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.

Customer-focus

We think about how our decisions impact our customers and ensure we provide the best experience that we can.

We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.