Officer Operations

PDAX; Pasig; On-site; PHP 500,000 - 900,000; Full time

Job summary

PDAX is seeking a Product Operations Officer to rotate across operations roles, coordinating with Operations, Finance, Treasury, Product, and Tech. You will support process improvements, new initiatives, and day-to-day tasks to ensure efficient workflows.

The role offers growth within a fast-paced fintech environment. Ideal candidates have 2–3 years of relevant experience, strong communication, and a collaborative mindset, with proficiency in MS Office and attention to detail.

Qualifications

• 2–3 years of experience in product ops, fintech, or related roles.
• Self-motivated, detail-oriented, proactive, collaborative.
• Strong problem-solving and learning agility under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate across Operations, Finance, Product, Tech to plan and execute projects with clear ROIs.
• Develop processes and initiatives to support new use cases and customer needs.
• Handle BAU tasks and support across product operations and settlements.

Skills

Effective communication

Attention to detail

Problem solving

Time management

Collaborative

Tools

MS Office

Job description

Job Description:

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

General Responsibilities

As a Product Operations Officer, you have the opportunity to periodically rotate across various operations roles within different functions. This will not only give you holistic exposure to the processes and functions of a fintech company but also equip you with well-rounded foundational skills that are highly valued and transferable to bigger roles as you progress in your career. After two years (around 4 rotations across operational departments), your learning, growth, and performance will be evaluated.

Product Operations

• Work closely with various departments (Operations, Finance, Treasury, Product, Tech, etc.) to identify, scope, plan, and execute projects and integrations to help improve the company’s processes within clear timelines and with clear ROIs.
• Develop new processes and initiatives to support emerging use cases, collaborating with internal and external stakeholders to address gaps and meet customer needs.
• Undertake any further duties assigned (BAU or otherwise).

Settlements

• Review and process client transactions, including, but not limited to, fiat, crypto/digital assets, and other financial market transactions, as well as all corporate disbursements.
• Monitor bank/wallet/account balances of various customer and proprietary accounts to ensure that these are well-funded for regular operational requirements.

Reconciliation & Resolution

• Reconcile cash balances and crypto/digital asset positions across various products and services of PDAX for validity of transactions and accuracy of amounts.
• Validate and report balances and transactional records for both customer and proprietary accounts.
• Perform identification, investigation, escalation, and resolution of reconciliation breaks.

Know-Your-Customer

• Review and authorize the onboarding of new client relationships by analyzing and ensuring the completeness of the client documentation, conducting enhanced customer due diligence, completing client risk profiles, and processing relationship updates using PDAX KYC tools.
• Perform periodic reviews of clients’ profiles and refresh documentation, as necessary.
• Audit clients that have been auto-verified by the system.

Customer Success

• Provide comprehensive support to clients’ transaction concerns (fiat & crypto). technical issues, claims, as well as BSP complaints.
• Resolve client account requests (e.g. account unlock, 2FA deactivation, account activation, account information update) and elevate fraud and compromised account concerns to the relevant teams.

Compliance and Risk Management

• Manage customer account cases that are flagged and routed to the Compliance Monitoring team.
• Review the transaction monitoring system parameters and fraud monitoring system parameters to ensure that alerts are always calibrated.
• Help execute the Enterprise Risk Management framework across the company.

Qualifications

Open to experienced professionals (2 to 3 years of experience).

Is self-motivated, detail-oriented, proactive, and has a collaborative attitude.

Has big-picture thinking, problem-solving, learning agility, and can perform under pressure.

Works with attention to detail & accuracy, and has organization and time management skills. Is interested in innovation and change management skills.

Effective Communicator (oral And Written), And Has Influencing Skills.

Proficient with MS Office.

Our Culture

Communication

We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.

We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.

Customer-focus

We think about how our decisions impact our customers and ensure we provide the best experience that we can.

We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.