Officer, Global Mobility Operations

HRTx Inc.; Taguig; Hybrid; PHP 558,000 - 1,004,000; Full time

Job summary

HRTx Inc. in Manila is seeking an Officer - Global Mobility Operations to support delivery of mobility services across regions.

You will manage cases through assignments, relocations, and repatriations, acting as the primary contact for employees and stakeholders to ensure compliant, employee-friendly processes. The role requires collaboration with HR, Payroll, Finance, Legal, Tax, and external providers, with a focus on accurate data, cost tracking, and continuous process improvement.

Qualifications

• 3–7 years of experience in Global Mobility or related field.
• Experience supporting international assignments, relocations, transfers, and other mobility activities.
• Working knowledge of global mobility policies, compliance requirements, and operational controls.
• Experience coordinating with HR, Payroll, Finance, Legal, Tax, and external service providers.
• Proficiency with ServiceNow or SuccessFactors (SAP).
• College graduate or equivalent.
• Amenable to midshift (1PM–10PM).
• Amenable to work in NEO Tower, BGC.
• Available to start ASAP is preferred but not required.
• Amenable to a project-based employment (1 year).

Responsibilities

• Manage global mobility cases across the employee mobility lifecycle, including international assignments, permanent transfers, relocations, and repatriations.
• Serve as a primary point of contact for employees, managers, HR partners, and vendors on mobility policies, assignment processes, relocation support, and employee mobility matters.
• Provide guidance on mobility programs, policies, processes, and requirements.
• Coordinate immigration, relocation, tax, payroll, and assignment-related activities to support a seamless employee experience.
• Coordinate mobility activities with relocation providers, immigration counsel, tax advisors, destination service providers, payroll partners, and other external vendors.
• Monitor vendor service delivery and elevate issues or service concerns where appropriate.
• Maintain accurate mobility records, documentation, and data within applicable systems and reporting tools.
• Support mobility cost tracking, reporting, invoice administration, and record maintenance.
• Coordinate compliance-related documentation and support adherence to mobility policies, regulatory requirements, and internal controls.
• Support audits, reporting, governance activities, and data validation requirements.
• Collaborate with HR, Payroll, Finance, Legal, Tax, Reward, and external providers to ensure effective delivery of mobility services.
• Analyze mobility data and operational trends to identify improvement opportunities and support reporting requirements.
• Develop and maintain procedures, work instructions, guidance materials, and knowledge resources.
• Participate in process improvement initiatives, automation opportunities, system enhancements, and service excellence programs.
• Support the resolution of employee and stakeholder issues, escalating complex or high‑risk matters where appropriate.
• Contribute recommendations for improvements to mobility policies, processes, tools, and employee resources.
• Support mobility‑related activities associated with business projects and organizational changes as required.
• Contribute to operational governance and employee experience initiatives.

Skills

Global Mobility

International HR

Relocation Management

HR Operations

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

SuccessFactors

SAP

Job description

About the role

Based in Manila, the Officer - Global Mobility Operations supports the delivery of global mobility services across multiple regions and jurisdictions. The role manages employee mobility cases throughout the assignment lifecycle, including international assignments, permanent transfers, relocations, and repatriations. As a key point of contact for employees, managers, HR partners, and vendors, you will provide guidance on mobility processes, coordinate stakeholders, support compliance, and help deliver accurate, consistent, and employee-focused services in line with established policies and procedures.

Key responsibilities

• Manage global mobility cases across the employee mobility lifecycle, including international assignments, permanent transfers, relocations, and repatriations.
• Serve as a primary point of contact for employees, managers, HR partners, and vendors on mobility policies, assignment processes, relocation support, and employee mobility matters.
• Provide guidance on mobility programs, policies, processes, and requirements.
• Coordinate immigration, relocation, tax, payroll, and assignment-related activities to support a seamless employee experience.
• Coordinate mobility activities with relocation providers, immigration counsel, tax advisors, destination service providers, payroll partners, and other external vendors.
• Monitor vendor service delivery and elevate issues or service concerns where appropriate.
• Maintain accurate mobility records, documentation, and data within applicable systems and reporting tools.
• Support mobility cost tracking, reporting, invoice administration, and record maintenance.
• Coordinate compliance-related documentation and support adherence to mobility policies, regulatory requirements, and internal controls.
• Support audits, reporting, governance activities, and data validation requirements.
• Collaborate with HR, Payroll, Finance, Legal, Tax, Reward, and external providers to ensure effective delivery of mobility services.
• Analyze mobility data and operational trends to identify improvement opportunities and support reporting requirements.
• Develop and maintain procedures, work instructions, guidance materials, and knowledge resources.
• Participate in process improvement initiatives, automation opportunities, system enhancements, and service excellence programs.
• Support the resolution of employee and stakeholder issues, escalating complex or high‑risk matters where appropriate.
• Contribute recommendations for improvements to mobility policies, processes, tools, and employee resources.
• Support mobility‑related activities associated with business projects and organizational changes as required.
• Contribute to operational governance and employee experience initiatives.

QUALIFICATIONS

• Typically 3-7 years of experience in Global Mobility, International HR, Relocation Management, HR Operations, or a related field.
• Experience supporting international assignments, relocations, transfers, and other employee mobility activities.
• Working knowledge of global mobility policies, processes, compliance requirements, and operational controls.
• Experience coordinating with HR, Payroll, Finance, Legal, Tax, and external service providers.
• Experience supporting immigration, relocation, and assignment administration activities.

• Proficiency with ServiceNow or SuccessFactors(SAP)

• College graduate or equivalent
• Amenable for midshift (1PM-10PM)
• Amenable to work in NEO Tower, BGC
• Available to start ASAP is preferred but not required
• Amenable for a project based employment (1 year)