Officer

China Bank Group; Pasay; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

China Bank Group is seeking a Branch Head to provide strategic direction and hands-on management for a high-performing branch in Metro Manila. You will lead a committed team focused on service excellence, compliance, and sustainable growth while upholding BSP and regulatory standards.

You will translate corporate strategies into actionable plans, drive sales, and deepen customer relationships, ensuring efficient operations and a culture of accountability.

Qualifications

• 3-5 years of proven leadership in branch operations, sales, and marketing of banking products and services.
• Strong command of branch operations, policies, audit systems, and BSP/regulatory frameworks.
• Excellent leadership, communication, and interpersonal skills with a track record of motivating teams to achieve results.

Responsibilities

• Lead branch to deliver business growth, profitability, and outstanding customer service.
• Translate corporate strategies into actionable branch-level plans that drive sales and strengthen relationships.
• Oversee branch operations with full compliance to policies, audits, and regulatory standards (BSP and others).
• Ensure efficient operations from risk management and internal controls to service delivery.
• Coach and empower employees to align with the company’s mission and values.

Skills

Leadership

Strategic thinking

Analytical skills

Communication

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Permanent

Job Description

About You & The Role

As Branch Head, you’ll provide both strategic direction and hands‑on management to ensure your branch meets - and exceeds - its business goals. You’ll lead a committed team toward service excellence, operational integrity, and sustainable growth, while upholding the highest standards of compliance and customer satisfaction.

What You’ll Be Doing

• Lead your branch to deliver business growth, profitability, and outstanding customer service.
• Translate corporate strategies into actionable branch-level plans that drive sales and strengthen customer relationships.
• Oversee all branch operations, ensuring full compliance with company policies, audit requirements, and regulatory standards (BSP and other governing agencies).
• Ensure efficient branch operations - from risk management and internal controls to day-to-day upkeep and service delivery.
• Coach, mentor, and empower employees to achieve their full potential and align with the company’s mission and values.

What Success Looks Like

• The branch consistently meets or surpasses financial and operational targets.
• The team demonstrates high engagement, professionalism, and a shared commitment to service excellence.
• Customer relationships are deepened, with consistent positive feedback and strong loyalty indicators.
• Regulatory and internal audit results reflect a well-managed, compliant, and risk-aware operation.

Qualifications We Value

Professional Experience:

3-5 years of proven leadership in branch operations, sales, and marketing of banking products and services.

Knowledge and Skills:

• Strong command of branch operations, policies, audit systems, and BSP/other regulatory frameworks.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strategic mindset with solid analytical and problem-solving capabilities.
• Excellent leadership, communication, and interpersonal skills, with a track record of motivating teams to achieve results.
• Highly detail-oriented, proactive, and results-driven.

Job Snapshot

Updated Date

10-20-2026

Job ID

JOB_1150

Department

Location