Branch Operations Head

China Bank Group; Bogo; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

China Bank Group in Cebu seeks a Service Manager to lead daily branch operations, ensuring adherence to policies and delivering exceptional client service in a fast-paced banking environment.

You will balance operational excellence with strong customer engagement, support marketing initiatives, and drive branch performance while coordinating with support units and other branches to maintain bank standards.

Qualifications

• Bachelor’s/College degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.

Responsibilities

• Supervise and oversee daily branch operations, ensuring adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Leadership

Persuasion & Marketing

Interpersonal Skills

Customer Engagement

Education

Bachelor’s/College Degree

Job description

Service Manager

About You and the Role

As a Service Manager, you are a key leader in ensuring thebranch operates efficiently and delivers exceptional service to clients. Youthrive in a fast-paced banking environment, balancing operational excellencewith strong customer engagement. Your role is critical in maintainingcompliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Superviseand oversee daily branch operations, ensuring strict adherence to policiesand procedures.
• Manageoperational efficiency in New Accounts, Accounting, and Investmentsections.
• Supportmarketing efforts by cross-selling bank products and services.
• Ensurestaff members understand product offerings to meet client needs andachieve branch targets.
• Coordinatewith support units and other branches to maintain compliance with bankstandards.

What Success Looks Like

• Smoothand efficient branch operations with zero compliance issues
• Highstaff engagement and understanding of products and services
• Achievementof branch targets in customer satisfaction, revenue, and operationalmetrics
• Strongcollaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/CollegeDegree holder
• 3–4years in branch banking operations
• Strongpersuasion and marketing skills
• ServiceQuality Management expertise
• Excellentinterpersonal and leadership abilities

Job Snapshot

Updated Date

09-29-2026

Job ID

JOB_1598

Department

Location