Office Clerk (Counter)

ABIC Manpower Service Corp.; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Company events

Paid training

Pay raise

Staff meals provided

Job summary

A travel agency is seeking a customer service representative to assist clients with travel arrangements. The role requires strong communication skills and knowledge of travel destinations. Fresh graduates are welcome to apply. The position offers full-time employment with various benefits including paid training and staff meals.

Qualifications

• Open to fresh graduates or individuals with 0-2 years of experience in customer service.
• Detail-oriented and customer-focused.

Responsibilities

• Greet and welcome clients at the travel agency.
• Assist clients with booking and payment processes.
• Maintain detailed records of client interactions.

Skills

Strong communication skills

Interpersonal skills

Knowledge of travel destinations

Proficiency in booking systems

Education

Bachelor's degree in a relevant field

Job description

• Greet and welcome clients at our travel agency counter, ensuring a positive first impression
• Actively listen to client needs and preferences to recommend suitable travel packages and services
• Provide accurate and up-to-date information on destinations, accommodation, transportation and activities
• Assist clients with booking and payment processes, ensuring a seamless experience
• Follow up with clients to confirm travel arrangements and address any queries or concerns
• Maintain detailed records of client interactions and bookings
• Collaborate with the wider team to identify opportunities to enhance the customer experience

What we're looking for

• Open for Fresh Graduate or at least 6 months – years' experience in a customer service or counter role, preferably within the travel and tourism industry
• Strong communication and interpersonal skills with the ability to engage with clients from diverse backgrounds
• Excellent knowledge of local and international travel destinations, accommodation options and transportation services
• Proficient in using booking systems and other travel-related software
• Flexible and adaptable, with the ability to work effectively in a fast-paced environment
• Passionate about the travel industry and delivering exceptional customer experiences

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Detail-oriented and customer-focused.
• Responsibilities and Duties: Ability to multitask and manage time effectively.

Job Types: Full-time, Fresh graduate

Benefits:

• Company events
• Paid training
• Pay raise
• Staff meals provided

Work Location: In person