Office Admin & Operations Specialist (Ticketing + Canva)

Aprio; Mabalacat; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Wellness program

HMO coverage

Rewards program

Free shuttle

Free lunch

Learning classes

Discretionary time off

Incentive compensation

Hybrid setup

CPA assistance

Job summary

Aprio, a nationally ranked CPA and advisory firm, is seeking an Office Administration Associate to handle intake, shared inbox management, ticket triage, and trackers for Clark onsite operations. You will support daily admin functions, craft simple visuals with Canva, and ensure requests are documented and closed within service standards, across shifts.

The role requires a Bachelor's in a related field and 1–2 years in office admin, with strong MS Office and detail orientation.

Qualifications

• Bachelor's degree in Business Administration, Office Administration, Human Resources, Psychology, or related field.
• 1–2 years of experience in office administration, shared services, or similar role.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, Outlook).
• Strong attention to detail and ability to maintain documentation standards.
• Experience in ticket handling, shared inbox management, or a service desk environment.
• Experience in Canva or other design tools.
• Experience preparing operational reports and maintaining trackers.

Responsibilities

• Monitor and manage the Office Administration shared inbox and ticket queue during the shift.
• Triage incoming requests by category, urgency, location, and owner.
• Route requests to the correct admin, facilities, procurement, or logistics owner.
• Track open requests through closure; provide requester updates and escalate as needed.
• Document every request in the ticketing system before action.
• Maintain and update office administration trackers on requests, assets, and logistics.
• Prepare status summaries and reports for the Office Administration Lead; support audit requirements.
• Provide admin support to the team including logistics, meeting rooms, supplies, and requests.
• Assist with employee and visitor support; ensure smooth shift handover.
• Create simple visuals for announcements using Canva per branding standards.
• Perform other administrative duties as assigned.

Skills

Shared inbox management

Ticket handling

MS Office

Canva design

Documentation standards

Report preparation

Attention to detail

Education

Bachelor's degree

Tools

Excel

PowerPoint

SharePoint

Outlook

Job description

Aprio, a nationally ranked CPA and advisory firm, is seeking an Office Administration Associate to handle intake, shared inbox management, ticket triage, and trackers for Clark onsite operations. You will support daily admin functions, craft simple visuals with Canva, and ensure requests are documented and closed within service standards, across shifts.

The role requires a Bachelor's in a related field and 1–2 years in office admin, with strong MS Office and detail orientation.