Ocean Operations Specialist — AI & Process Automation

Voiceflow; Manila; On-site; PHP 480,000 - 780,000; Full time

Job summary

Flexport Philippines is looking for an Ocean Operations Associate to join Manila's growth. You will own end-to-end shipments, coordinating with clients, carriers, and customs, and help design scalable processes with AI and automation.

You will work with country leadership, operations, and sales to deliver an exceptional client experience while building data-driven insights and scalable tools for operational efficiency.

Qualifications

• Experience in freight forwarding, supply chain logistics operations.
• Ability to generate data-driven insights for decisions.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Execute end-to-end shipments across all modes (FCL, LCL, import/export).
• Coordinate with clients, carriers, CFS/warehouse operators and customs teams to keep shipments on time.
• Troubleshoot shipment issues and propose solutions with context and path forward.
• Maintain data accuracy across systems to meet KPIs and SLAs.
• Support account managers and customs teams to deliver an exceptional client experience.

Skills

Freight forwarding

Logistics operations

Data analytics

AI tools

Communication

Job description

Flexport Philippines is looking for an Ocean Operations Associate to join Manila's growth. You will own end-to-end shipments, coordinating with clients, carriers, and customs, and help design scalable processes with AI and automation.

You will work with country leadership, operations, and sales to deliver an exceptional client experience while building data-driven insights and scalable tools for operational efficiency.