Ocean Operations Innovator (Manila) AI-Driven Logistics

United States Digital Space LLC; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

United States Digital Space LLC in Manila seeks an Ocean Operations Associate to own end-to-end logistics, from bookings to KPI-driven execution. You will work across operations, sales, and country leadership to shape client experience and regional processes.

The role emphasizes process improvement, automation, and data-driven decision making. You will collaborate with carriers, freight vendors, and customers to ensure timely, accurate shipments while embracing AI-enabled tools.

Qualifications

• Experience in freight forwarding, supply chain, logistics operations.
• 3+ years of professional logistics or supply chain operations including hands-on experience in ocean operations.
• Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy.
• Strategic understanding of the evolving AI landscape, with the ability to identify, implement, and scale modern AI tools to drive operational efficiency.
• Excellent communication, interpersonal, and organisational skills.

Responsibilities

• Execute end-to-end shipments across all modes (FCL, LCL, import and export), including bookings, documentation, planning and milestone tracking.
• Communicate directly with clients, carriers, trucking providers, CFS/warehouse operators and customs teams to keep shipments on time and on spec.
• Troubleshoot shipment exceptions proactively and escalation issues with clear context and a recommended path forward.
• Maintain data accuracy across the company systems to meet KPIs and client SLAs.
• Support account managers and customs teams to deliver an exceptional client experience.
• Identify operational bottlenecks and design scalable solutions anchored in AI, code, and automation.
• Build or contribute to internal tools, dashboards, and workflows that reduce manual effort and improve data quality.
• Leverage AI tools proactively in your daily work—from drafting client communications to analysing shipment data—and share learnings with the team.
• Champion a culture of continuous improvement; if you see something broken, fix it.
• Work directly with country management, operations leads, and sales teams to align on priorities and client needs.
• Build trusted relationships with clients, external partners including carriers, customs brokers, and freight vendors.
• Contribute to regional strategy discussions and bring an operator’s perspective to commercial decisions.

Skills

Analytical skills

Communication

Organisational skills

AI & data fluency

Logistics operations

Tools

Data dashboards

Automation tooling

Job description

United States Digital Space LLC in Manila seeks an Ocean Operations Associate to own end-to-end logistics, from bookings to KPI-driven execution. You will work across operations, sales, and country leadership to shape client experience and regional processes.

The role emphasizes process improvement, automation, and data-driven decision making. You will collaborate with carriers, freight vendors, and customers to ensure timely, accurate shipments while embracing AI-enabled tools.