Ocean Freight Operations Specialist

DHL Global Forwarding; Pasay; On-site; PHP 391,000 - 614,000; Full time

Job summary

DHL Global Forwarding in Metro Manila is seeking a backend-focused professional to support Ocean freight services. You will work on one or more back-end services, ensuring timely and accurate task completion across stations and regions.

The role requires a degree, 0–3 years in BPO or logistics, and solid English communication. You will collaborate with teams to implement best practices and improve service delivery for our business partners.

Qualifications

• Bachelor's degree required; logistics or management preferred.
• 0–3 years of experience in BPO or logistics.
• Air Freight experience preferred.
• Proficient in MS Office; strong English communication.
• Exposure to ERPs is a plus.

Responsibilities

• Understand documentation requirements and ensure jobs are executed per SOP.
• Meet department SLAs and KPIs as per delivery guidelines.
• Operate on services according to shifts, countries or regions.
• Deliver high-quality service through timely and accurate completion of tasks.
• Collaborate with colleagues to identify improvements and best practices.
• Flag challenges to supervisor and business partner in a timely manner.
• Coordinate with stakeholders for regular communication and flow of information.

Skills

MS Office

English communication

ERP exposure

Logical reasoning

Customer-centricity

BPO/logistics experience

Air Freight experience

Education

Bachelor's degree (any)

Degree in logistics/management (advantage)

Tools

ERP systems

Job description

DHL Global Forwarding in Metro Manila is seeking a backend-focused professional to support Ocean freight services. You will work on one or more back-end services, ensuring timely and accurate task completion across stations and regions.

The role requires a degree, 0–3 years in BPO or logistics, and solid English communication. You will collaborate with teams to implement best practices and improve service delivery for our business partners.