Air Freight Backend Operations Associate

DHL Global Forwarding

Pasay

On-site

PHP 360,000 - 480,000

Full time

8 hours ago

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Job summary

DHL Global Forwarding in Manila is seeking a backend professional to work on one or more backend services for the Air freight service line, supporting countries, regions, or global operations and ensuring timely, accurate task completion. You will be part of a larger team, sharing best practices and working on services with a continuous improvement approach, emphasizing collaboration and service quality.

Strong English communication and ERP exposure are essential as you contribute to operational

Qualifications

Bachelor’s degree (any). A degree in logistics, management will be an advantage.
0 - 3 years of job experience from BPO or logistics domain - Preferred
Air Freight experience will be preferred
Good knowledge in MS office
Effective English communication skills, written and verbal
Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
Good logical reasoning skills
High level of customer centricity

Responsibilities

Understand station's/country's documentation requirements and ensure tasks are executed as per SOPs.
Meet department SLAs and KPI delivery guidelines.
Operate on services according to shifts, countries or regions.
Deliver high-quality service through timely and accurate completion.
Collaborate with colleagues to identify solutions and improvements.
Flag challenges to supervisor and partner promptly.
Coordinate with stakeholders for regular communication and information flow.