Ocean Freight Operations Associate

DHL Global Forwarding; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

DHL Global Forwarding is seeking a results-driven professional to support one or more back-end services for the Ocean freight line. You will help ensure timely completion of tasks across countries and regions, sharing best practices within a larger team.

The role emphasizes process improvement, strong English communication, and collaboration with business partners to deliver high-quality logistics support.

Qualifications

• Bachelor's degree is required or any field; logistics/management is a plus.
• 0–3 years of job experience from BPO or logistics domain preferred.
• Air Freight experience will be preferred.
• Good knowledge in MS Office.
• Exposure to Enterprise Resource Platforms (ERPs) is plus.

Responsibilities

• Understand station/country documentation requirements and follow SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services per shifts, countries, or regions.
• Deliver high service quality through timely, accurate work.
• Collaborate with colleagues to improve service for partners.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular service communication.

Skills

Effective English communication

Customer centricity

Logical reasoning

Education

Bachelor's degree (any)

Degree in logistics/management advantageous

Tools

MS Office

ERP exposure

Job description

DHL Global Forwarding is seeking a results-driven professional to support one or more back-end services for the Ocean freight line. You will help ensure timely completion of tasks across countries and regions, sharing best practices within a larger team.

The role emphasizes process improvement, strong English communication, and collaboration with business partners to deliver high-quality logistics support.