Ocean Freight Operations Associate

DHL Global Forwarding; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

DHL Global Forwarding in the Philippines is seeking a back-end services professional for the Ocean freight service line. You will support countries, regions, or global operations, ensuring timely and accurate task completion while sharing best practices within a team.

The role emphasizes customer-centric service, adherence to SOPs, and collaboration with stakeholders to enhance service delivery. English communication and ERP exposure are advantageous.

Qualifications

• Bachelor’s degree (any). A degree in logistics, management will be an advantage.
• 0–3 years of job experience from BPO or logistics domain – Preferred
• Ocean Freight experience will be preferred
• Good knowledge in MS Office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Responsibilities

• Understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Skills

MS Office

English communication

ERP exposure

Logistics mindset

Customer centricity

Problem solving

Education

Bachelor's degree (any)

Logistics/Management preferred

Tools

ERP systems

Job description

DHL Global Forwarding in the Philippines is seeking a back-end services professional for the Ocean freight service line. You will support countries, regions, or global operations, ensuring timely and accurate task completion while sharing best practices within a team.

The role emphasizes customer-centric service, adherence to SOPs, and collaboration with stakeholders to enhance service delivery. English communication and ERP exposure are advantageous.