Ocean Customer Experience Specialist WSA - Spanish

Maersk; Pasig; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

Maersk in Pasig, Philippines, is seeking a customer service professional to handle daily email and chat issue resolutions within the shipping and logistics domain, with a focus on data quality and SLA adherence.

The role supports export/import documentation, trains peers, and may assist with root cause analysis. The perfect candidate speaks Spanish and English, has 1–2 years experience, and is comfortable with night shifts in a hybrid work setup.

Qualifications

• Fluent in Spanish and English; 1–2 years in customer service in shipping/logistics or BPO.
• Open to applicants with Spanish language training; Bachelor's degree or current undergrad.
• Proficient in MS Office; willing to work night shift in Pasig and hybrid setup.

Responsibilities

• Handles daily issue resolutions via email and chat.
• Supports peers with technical or process challenges.
• Prepares export/import documentation and submits to stakeholders on time.
• Adheres to IOPs; deviations checked with stakeholders.
• Focuses on data quality to meet SLAs.
• Keeps process training up to date and documents changes.
• Performs root cause analyses during escalations.
• Trains new hires on the processes.

Skills

Spanish fluency

MS Office

Education

Bachelor's degree

Undergraduate considered

Tools

MS Office

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• May support peers with technical or process related challenges during process execution.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders.
• Adheres to IOPs and deviations to be checked prior with stakeholders.
• Focuses on data quality to ensure SLAs are met.
• Up-to-date understanding/training of Process and IOPs to create documentation.
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).

Who are we looking for

• Fluent in Spanish and English language.
• With at least 1-2 years related experience in customer service handling/support in Shipping and Logistics Industry, BPO Industry or from other industries.
• Open to those who had Spanish Language Training/Class.
• Bachelor's Degree Graduate, college undergraduates can be considered.
• MS Office Proficient.
• Amenable to work on a permanent nightshift schedule.
• Willing to work in Estancia, Pasig City.
• Amenable to work on a Hybrid/RTO work set up.
• Highly adaptable to new processes and a team player.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].