Ocean Customer Experience Specialist - WSA

APM Terminals; Manila; On-site; PHP 1,532,802 - 2,145,922; Full time

Job summary

APM Terminals is seeking candidates in Manila for a dynamic position handling logistics and customer service tasks related to Peru, Bolivia, Ecuador, and Chile. The ideal candidate must possess a Bachelor's Degree and demonstrate fluency in English communication skills.

Responsibilities include invoicing, managing daily resolutions, and preparing export/import documentation. A commitment to accuracy and attention to detail is essential. The company values diversity in its hiring process and supports equal opportunity employment.

Qualifications

• Bachelor’s Degree in any course.
• Fluent English language skills in both verbal and written communication.
• 1–2 years of experience in logistics, shipping, or customer service support in a BPO setup or other related industry.
• Prior experience with Maersk systems is an advantage.
• Knowledge of SAP and strong technical skills are considered a plus.
• Flexibility to work on a permanent night shift schedule.
• Proficient in MS Office.

Responsibilities

• Will be responsible for handling Peru, Bolivia, Ecuador and Chile tasks.
• Ability to communicate in English, both verbally and in writing with stakeholders.
• Must be detail‑oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks.
• Handles concerns through a ticketing system.
• Managing and creating receipts and invoices, releasing cargo, and validating payments.
• Has accountability for preparation of export/import documentation.
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitment to accuracy, timeliness and compliance with established procedures.
• Strong accountability and attention to detail.
• Demonstrated efficiency, flexibility and productivity in work practices.

Job description

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. We are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

Key Responsibilities

• Will be responsible for handling Peru, Bolivia, Ecuador and Chile tasks.
• Ability to communicate in English, both verbally and in writing with stakeholders.
• Must be detail‑oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOPs and ensures quality of service is maintained at all times.
• Handles concerns through a ticketing system similar to case management.
• Managing and creating receipts and invoices, releasing cargo, and validating payments.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders, including OBL (Original Bill of Lading).
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitment to accuracy, timeliness and compliance with established procedures.
• Strong accountability and attention to detail.
• Demonstrated efficiency, flexibility and productivity in work practices.
• Willingness to take on additional tasks as assigned.

Qualifications

• Bachelor’s Degree in any course.
• Fluent English language skills in both verbal and written communication.
• 1–2 years of experience in logistics, shipping, or customer service support in a BPO setup or other related industry.
• Prior experience with Maersk systems is an advantage.
• Knowledge of SAP and strong technical skills are considered a plus.
• Flexibility to work on a permanent night shift schedule.
• Proficient in MS Office.
• Amenable to work in Pasig City.

Equal Opportunity Employment

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation, please contact us by emailing [e-mail].