Ocean Customer Experience Specialist WSA - Spanish

A.P. Moller - Maersk; Manila; Hybrid; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Hybrid/RTO work setup

Night shift

Job summary

Maersk is seeking a bilingual English/Spanish customer service professional to join our team in Pasig, Philippines. The role focuses on handling email and chat resolutions, supporting shipping and logistics processes, and ensuring high-quality service while meeting SLAs.

Ideal candidates have 1–2 years in customer service within logistics or related fields, and are comfortable with a permanent night shift. A Bachelor’s degree (or current pursuit) and MS Office proficiency are required.

Qualifications

• 1–2 years related experience in customer service in Shipping and Logistics/BPO or other industries.
• Fluent in English and Spanish.
• Bachelor’s degree graduate or college undergraduates considered.
• MS Office proficient.

Responsibilities

• Handle daily issue resolutions via email and chat in line with IOPs and SLAs.
• Assist peers with technical/process challenges during execution.
• Prepare export/import documentation accurately and timely for stakeholders.
• Adhere to IOPs; verify deviations with stakeholders.
• Focus on data quality to meet SLAs.
• Maintain up-to-date training on processes and IOPs.
• May perform root cause analyses for escalations.
• May train new hires on processes.

Skills

Bilingual EN/ES

Customer service

Shipping/logistics

Education

Bachelor’s degree or pursuing

Tools

MS Office

Job description

Job Description:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• May support peers with technical or process related challenges during process execution.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders.
• Adheres to IOPs and deviations to be checked prior with stakeholders.
• Focuses on data quality to ensure SLAs are met.
• Up-to-date understanding/training of Process and IOPs to create documentation.
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).

Who are we looking for:

• Fluent in Spanish and English language.
• With at least 1-2 years related experience in customer service handling/support in Shipping and Logistics Industry, BPO Industry or from other industries.
• Open to those who had Spanish Language Training/Class.
• Bachelor's Degree Graduate, college undergraduates can be considered.
• MS Office Proficient.
• Amenable to work on a permanent nightshift schedule.
• Willing to work in Estancia, Pasig City.
• Amenable to work on a Hybrid/RTO work set up.
• Highly adaptable to new processes and a team player.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].