Ocean Customer Experience Team Lead – MEX

Maersk Global Service Centres (Philippines) Ltd.; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Team Lead – MEX in Pasig City to lead day-to-day operations and guide a dynamic team in a multinational setting. The role requires 2–5 years of leadership experience in shipping or logistics and strong English communication skills, with Power BI proficiency as a plus.

You will collaborate with cross-functional teams, drive process improvements, and ensure adherence to SOPs while maintaining high performance and customer-centric service levels.

Qualifications

• 2–5 years of leadership experience in shipping, logistics, freight forwarding, or supply chain operations.
• Bachelor's degree in any relevant field.
• Strong English communication skills, both written and verbal; Spanish a plus.
• Proficient in Microsoft Office applications; knowledge of Power BI is an advantage.

Responsibilities

• Manage and oversee the team's day-to-day operations, ensuring tasks are completed accurately and on time.
• Develop and implement work plans and timelines to achieve targets and KPIs.
• Monitor team performance and provide timely feedback to improve productivity and quality.
• Delegate tasks based on priorities, workload, and team member capabilities.
• Coach and support team members to reach their full potential and career growth.
• Promote company values, policies, and expected behavior across the team.
• Ensure SOPs are up to date and communicated across the team.
• Collaborate with other team leaders and cross-functional departments to meet objectives.

Skills

Leadership

English communication

Project management

Process improvement

Team coaching

Microsoft Office

Education

Bachelor's degree

Tools

Power BI

Microsoft Office

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Ocean Customer Experience Team Lead – MEX

Key Responsibilities

• Manage and oversee the team's day-to-day operations, ensuring tasks are completed accurately, efficiently, and within agreed timelines.
• Develop and implement appropriate work plans and timelines to achieve established operational targets and KPIs.
• Regularly monitor team performance and provide timely, specific, and constructive feedback to improve productivity, quality, and overall performance.
• Delegate tasks effectively based on operational priorities, workload, and individual team member capabilities.
• Assess the skills and development needs of team members and provide appropriate coaching, training, and support to help them reach their full potential.
• Motivate, engage, and guide team members toward achieving individual, team, and organizational goals.
• Promote and consistently reinforce company values, policies, procedures, and expected standards of behavior.
• Understand changes in client requirements and ensure that process updates are communicated, understood, and consistently implemented across the team.
• Collaborate closely with other Team Leaders and cross-functional departments to achieve shared operational and organizational objectives.
• Proactively identify process gaps and improvement opportunities and recommend solutions that strengthen efficiency, quality, and the overall working environment.
• Maintain Standard Operating Procedures (SOPs), ensuring they are accurate, up to date, and suitable for operational reference and training purposes.
• Foster a culture of accountability, continuous improvement, teamwork, and high performance within the team.

Who are we looking for:

• 2–5 years of leadership experience, with exposure to performance and change management.
• Relevant experience in Shipping, Logistics, Freight Forwarding, or Supply Chain Operations.
• Exposure to Project Management and/or Process Improvement.
• Bachelor's degree in any relevant field.
• Strong English communication skills, both written and verbal.
• Spanish language proficiency is a plus but not required.
• Proficient in Microsoft Office applications.
• Knowledge of automation, AI capabilities, and Power BI is an advantage.
• Amenable to working night shifts and in an onsite work setup.
• Willing to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.