NZ Parking Support Agent — Hybrid After Probation

Symbos Managed Services Inc; Pasay; On-site; PHP 257,000 - 301,000; Full time

Job summary

Symbos is seeking experienced Customer Care Agents to support New Zealand customers. You will handle inquiries, resolve parking-related concerns and provide clear, accurate information across interactions.

Based at Four E-Com, Pasay City, the role offers a monthly salary of PHP 25,000. A hybrid arrangement becomes available after successful onboarding and probation.

The account operates 24/7; you must be willing to work rotating shifts, weekends, public holidays, and night shifts as required.

Qualifications

• At least 1 year of relevant BPO or contact-centre experience.
• Experience handling inbound voice interactions and resolving enquiries / service issues.
• Strong spoken and written English communication skills.
• Ability to navigate multiple systems while speaking with customers and keeping records.
• Willingness to work rotating shifts, weekends, public holidays and night shifts.

Responsibilities

• Handle customer enquiries professionally through approved channels.
• Use active listening and questions to understand each customer's concern.
• Resolve issues involving parking access, tickets, payments, equipment and barriers.
• Use approved systems and knowledge resources to investigate concerns.
• Manage complaints calmly while maintaining ownership and call control.
• Escalate unresolved or out-of-scope matters through the correct process.
• Document customer interactions, actions, outcomes and follow-up.
• Meet quality, productivity, attendance and schedule adherence standards.
• Work with Operations, Team Leaders, Quality, Training and support teams.

Skills

Active listening

Problem solving

Customer service

Microsoft Office

Tools

NICE CXone

Job description

Symbos is seeking experienced Customer Care Agents to support New Zealand customers. You will handle inquiries, resolve parking-related concerns and provide clear, accurate information across interactions.

Based at Four E-Com, Pasay City, the role offers a monthly salary of PHP 25,000. A hybrid arrangement becomes available after successful onboarding and probation.

The account operates 24/7; you must be willing to work rotating shifts, weekends, public holidays, and night shifts as required.