Customer Service Representative – Retail Account | CDO Site!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 167,000 - 257,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative for our Retail Account to manage inbound and outbound customer calls, assist with product inquiries, order updates, billing concerns, returns, exchanges, and general account-related issues. You will document interactions and strive to meet quality and performance standards.

The ideal candidate will have strong communication and problem-solving skills, B2 English proficiency, and be willing to work onsite

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• No Call Center Experience (CCE) Required.
• B2 English communication proficiency.
• Willing to work onsite in Cagayan de Oro (CDO).
• Willing to work on shifting schedules, weekends, and holidays if required.
• Strong communication, problem-solving, and customer service skills.
• Basic computer navigation and typing skills.

Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner.
• Respond to customer inquiries regarding products, orders, billing, returns, and other retail-related concerns.
• Resolve customer issues by providing accurate information and appropriate solutions.
• Process customer requests, transactions, and account updates following company procedures.
• Document customer interactions accurately in the system.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction goals.
• Maintain a positive and professional attitude while providing exceptional customer service.
• Adhere to company policies, procedures, and data privacy guidelines.

Skills

B2 English communication proficiency

Strong communication

Problem-solving

Customer service

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Job description

As a Customer Service Representative for our Retail Account, you will manage both inbound and outbound customer calls. You will assist customers with product inquiries, order updates, billing concerns, returns, exchanges, and general account-related concerns. You will also make outbound calls when necessary for follow-ups, customer notifications, or issue resolution. The ideal candidate is a good communicator who is committed to delivering excellent customer service while meeting quality and performance standards.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner.

• Respond to customer inquiries regarding products, orders, billing, returns, and other retail-related concerns.

• Resolve customer issues by providing accurate information and appropriate solutions.

• Process customer requests, transactions, and account updates following company procedures.

• Document customer interactions accurately in the system.

• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction goals.

• Maintain a positive and professional attitude while providing exceptional customer service.

• Adhere to company policies, procedures, and data privacy guidelines.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.

• No Call Center Experience (CCE) Required.

• B2 English communication proficiency.

• Willing to work onsite in Cagayan de Oro (CDO).

• Willing to work on shifting schedules, weekends, and holidays if required.

• Strong communication, problem-solving, and customer service skills.

• Basic computer navigation and typing skills.