NOVA Dispatch Lead: Smart Routing & Customer Care

ibex; Philippinen; Vor Ort; PHP 3.512.000 - 5.747.000; Vollzeit

Zusammenfassung

ibex is seeking a proactive Dispatcher to serve as the nerve center of our operations. Your mission is to get the right technician to the right customer at the right time every day.

You will coordinate technicians, customers, and leadership, while smartly routing to maximize efficiency and customer satisfaction. Expect a fast-paced environment that rewards proactive problem-solving and teamwork.

Qualifikationen

• 2+ years of dispatching experience (HVAC, Plumbing, Electrical, or Home Services preferred).
• Know Northern Virginia like the back of your hand.
• Stay calm when things get busy.
• Love solving problems and making quick decisions.
• Communicate clearly and confidently.
• Naturally think ahead instead of reacting behind.
• Believe teamwork wins championships.
• Embody Curiosity, Ambition, Responsibility, and Empathy.

Aufgaben

• Coordinate communication between technicians, customers, and leadership.
• Strategically manage the dispatch board to maximize efficiency and customer satisfaction.
• Anticipate challenges before they happen and adjust plans accordingly.
• Use knowledge of Northern Virginia to create smart routing decisions.
• Balance customer expectations, technician strengths, and company goals.
• Think 2-3 moves ahead, just like a chess player.
• Keep work orders, schedules, and invoicing flowing smoothly through our technology platforms.
• Bring energy, professionalism, and positivity to Mission Control every day.

Kenntnisse

Dispatching experience

Communication

Calm under pressure

Problem solving

Teamwork

Strategic thinking

Empathy

Ambition

Jobbeschreibung

ibex is seeking a proactive Dispatcher to serve as the nerve center of our operations. Your mission is to get the right technician to the right customer at the right time every day.

You will coordinate technicians, customers, and leadership, while smartly routing to maximize efficiency and customer satisfaction. Expect a fast-paced environment that rewards proactive problem-solving and teamwork.