Nonvoice Call Center Agent - Newbie Friendly

Telesys BPO; Manila; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Competitive Salary packages

HMO on the first day

Performance-based incentives

Flexible schedule

Paid trainings

Job summary

A leading BPO company in Manila is hiring for a full-time customer service position ideal for fresh graduates. Responsibilities include resolving customer inquiries and maintaining accurate records. Candidates should have a high school diploma and strong communication skills. The role offers a competitive salary of up to Php30,000 per month along with various benefits, including health insurance and paid training.

Qualifications

• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site and attend an on-site interview.
• Flexible to work in day or night shifts.

Responsibilities

• Resolve customer inquiries, concerns, or complaints effectively.
• Update and maintain accurate records of customer interactions.
• Stay updated on company policies and procedures to provide accurate information.

Skills

Customer service skills

Basic troubleshooting

Communication skills

Education

High school graduate or equivalent

Job description

What's in it for you?

• Competitive Salary packages
• HMO on the first day
• performance-based incentives
• Allowance
• Bonuses

Job Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and elevate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Job Qualifications:

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site..
• Amenable to attending an on-site interview.

Job Types: Full-time, Fresh graduate

Salary: Up to Php30,000.00 per month

Benefits

• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid trainings
• Pay raise
• Company Events

Schedule

• 8 hour shift
• Day shift
• Night shift

Education

• At least HS graduate (old or new curriculum)

Supplemental pay types

• 13th month salary
• Performance