Non-Voice Support

Manulife Global Solutions; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Manulife Global Solutions is seeking a Business Process Senior Associate to join the Insurance Operations team in Metro Manila. You will complete requests and transactions accurately to meet service levels and contribute to smooth processing across back-office tasks.

The role emphasizes reliability, attention to detail, and clear written communication while working with MS Office tools and web applications. You will learn and grow within a global team focused on quality and timely delivery.

Qualifications

• Bachelor's degree holders: At least 1 year of relevant back-office experience preferred
• Undergraduates (minimum 2 years completed): At least 2 year of relevant back-office experience required
• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)
• Familiarity with web browsers and common business applications
• Minimum typing speed of 35 WPM with high accuracy
• Ability to compose grammatically correct, clear, and concise written communication

Responsibilities

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
• Attain Mastery of Business Unit Policies governing the transactions being processed
• Report all system issues that may affect the operations
• Such other duties and functions as assigned by Operations Management

Skills

Back-office experience

Written communication

Attention to detail

Typing speed 35 WPM

Education

Bachelor's degree

Undergraduate (2 years completed)

Tools

MS Office (Word, Excel, PowerPoint)

Web browsers

Job description

We're looking for Business Process Senior Associates to join our Insurance Operations team at MGS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit.

Position Responsibilities:

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
• Attain Mastery of Business Unit Policies governing the transactions being processed
• Report all system issues that may affect the operations
• Such other duties and functions as assigned by Operations Management

Required Qualifications:

• Bachelor's degree holders: At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support)
• Undergraduates (minimum 2 years completed): At least 2 year of relevant back-office experience required
• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)
• Familiarity with web browsers and common business applications
• Minimum typing speed of 35 WPM with high accuracy
• Ability to compose grammatically correct, clear, and concise written communication

Preferred Qualifications:

• Above average problem-solving skills
• Above average written and verbal communication skills
• Above average attentiveness to detail
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.