2026-7915 Business Operations Associate

Arch Global Services (Philippines) Inc.; Taguig, Makati; On-site; PHP 480,000 - 690,000; Full time

Job summary

AGSI seeks an Operations Analyst to interpret, analyze, and process activities in support of property and casualty insurance operations. The role requires high accuracy and consistently meeting service levels.

You will interact with the team and customers, prepare documents and reports, communicate issues promptly, and assist with troubleshooting and improving processes. Strong English, analytical and problem-solving skills, with proficiency in Excel and Word, are required.

Qualifications

• Interpret data, analyse results, and process transactions in insurer systems.
• Strong analytical and problem-solving ability.
• Detail and quality minded.
• Excellent communication and interpersonal skills.
• Flexible with changing requirements and ability to learn new processes quickly.

Responsibilities

• Interpret data, analyse results, and process transactions in support of insurance operations.
• Prepare and issue documents and reports accurately.
• Interact with team and customers to complete deliverables.
• Communicate issues or queries promptly to ensure quick resolution.
• Assist with troubleshooting and improving processes as needed.

Skills

Strong analytical

Fluent English communication

Detail oriented

Collaborative

Excel proficiency

Word proficiency

Education

Bachelor's Degree

Tools

Excel

Word

Job description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

The operations analyst is responsible for interpreting, analysing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Qualifications

• Interpret data, analyse results and process transactions in various systems in support of the following areas:
• Submission Clearance
• Policy & Endorsement rating and Issuance
• Compliance
• Auto
• Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed
• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem‑solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Proficient in Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly
• Strong interpersonal skills and the ability to establish and maintain excellent working relationships

Nice to have :

• Data processing and analysis experience
• Previous experience in insurance industry desirable
• Candiates with tech skills are preferred
• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem‑solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Superior knowledge of Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Additional Information

• Bachelor's Degree