Business Operations Associate

Arch Global Services Philippines; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Arch Global Services Philippines, Inc. in Manila is seeking an Operations Analyst to interpret data, analyze results, and process transactions to support property and casualty insurance operations. The role demands accuracy and adherence to service levels.

The position requires strong Excel skills and fluent English communication, with a Bachelor’s degree preferred. Collaborative work within an international team is emphasized to deliver reliable outputs.

Qualifications

• Proficiency in Microsoft Excel and Word required.
• Advanced knowledge of the Microsoft Office Suite essential.
• Strong verbal and written English communication.

Responsibilities

• Interpret data and analyze results to support insurance operations.
• Process transactions across multiple systems for Submission Clearance, Policy & Endorsement rating, and Issuance.
• Prepare and issue documents and reports accurately according to specifications.
• Interact with team and customers to deliver required outputs and resolve issues promptly.

Skills

Excel/Word

Office Suite

Education

Bachelor's degree

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Tasks/Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement rating and Issuance
  • Compliance
  • Auto
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Required Skills/Experience

• Microsoft Excel/Word
• Microsoft Office Suite

Desired Skills/Experience

• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem-solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Superior knowledge of Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Education

• Bachelor’s degree

10400 Arch Global Services (Philippines) Inc.