Business Process Senior Associate

Manulife/John Hancock; Manila; Híbrido; PHP 420.000 - 600.000; Jornada completa

Descripción de la vacante

Manulife/John Hancock is seeking a Business Process Senior Associate to support the Insurance Operations team. The role focuses on completing requests and transactions accurately within SLA, while adhering to Business Unit policies.

The position requires a Bachelor’s degree with relevant experience or an undergraduate with multiple years of back-office exposure. Strong MS Office skills, a fast, accurate typing speed, and clear written communication are essential.

Formación

• Bachelor’s degree holder with 1 year back-office experience preferred.
• Undergraduate with at least 2 years completed and 2 years back-office experience required.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Familiarity with web browsers and common business applications.
• Minimum typing speed of 35 WPM with high accuracy.
• Ability to compose clear, grammatically correct written communication.

Responsabilidades

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit.
• Attain Mastery of Business Unit Policies governing the transactions being processed.
• Report all system issues that may affect the operations.
• Such other duties and functions as assigned by Operations Management.

Conocimientos

Typing speed 35 WPM

Written communication

Attention to detail

Adaptability

Educación

Bachelor’s degree

Undergraduate with 2 years completed

Herramientas

MS Office (Word, Excel, PowerPoint)

Descripción del empleo

We’re looking for Business Process Senior Associates to join our Insurance Operations team at MGS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit.

Position Responsibilities:

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit.
• Attain Mastery of Business Unit Policies governing the transactions being processed.
• Report all system issues that may affect the operations.
• Such other duties and functions as assigned by Operations Management.

Required Qualifications:

• Bachelor’s degree holders: At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support).
• Undergraduates (minimum 2 years completed): At least 2 year of relevant back-office experience required.
• Basic proficiency in MS Office applications (Word, Excel, PowerPoint).
• Familiarity with web browsers and common business applications.
• Minimum typing speed of 35 WPM with high accuracy.
• Ability to compose grammatically correct, clear, and concise written communication.

Preferred Qualifications:

• Above average problem-solving skills.
• Above average written and verbal communication skills.
• Above average attentiveness to detail.
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately.
• Adaptable to change.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspired us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026