Non-Voice Agent: Data Entry & Email Support (Training Provided)

Bpo Sapient Solutions; Caloocan; On-site; PHP 254,000 - 304,000; Full time

Job summary

Bpo Sapient Solutions is seeking a dedicated Non-Voice Agent in the Philippines to join our team. You will handle written support tasks, including data entry, email, and chat, delivering accurate information and timely responses.

No prior non-voice experience is required as we provide comprehensive training; strong writing, organization, and teamwork are valued, along with a 40 WPM typing speed and attention to detail.

Qualifications

• College graduate of any course.
• No prior non-voice experience required; training provided.
• Strong written communication and organizational skills.
• Attention to detail and problem-solving abilities.
• Familiarity with non-voice tools is a plus but not required.
• Typing 40 WPM; able to work independently and in a team.

Responsibilities

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Written communication

Organizational skills

Typing 40 WPM

Teamwork

Problem-solving

Education

College degree

Tools

Non-voice support tools

Job description

Bpo Sapient Solutions is seeking a dedicated Non-Voice Agent in the Philippines to join our team. You will handle written support tasks, including data entry, email, and chat, delivering accurate information and timely responses.

No prior non-voice experience is required as we provide comprehensive training; strong writing, organization, and teamwork are valued, along with a 40 WPM typing speed and attention to detail.