Non-Voice Customer Service Representative

M-Commerce Corporation; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic service provider is seeking a Non-Voice Customer Service Representative in Taguig. Responsibilities include assisting clients, managing customer relations, and reporting to supervisors. Candidates should have experience in sales or BPO, possess strong customer service skills, and be fluent in conversational English. The role requires onsite work in BGC, Taguig City, offering full-time employment with a focus on customer satisfaction.

Qualifications

• Experience in sales, E-commerce, importation, logistics, or BPO.
• Strong customer service skills and ability to build rapport.
• Familiarity with Microsoft Excel functions is a plus.

Responsibilities

• Report to the Operations Supervisor on progress and sales targets.
• Assist and answer queries from clients and customers.
• Develop and maintain customer relations and key accounts.

Skills

Customer service skills

Fluent English (conversational)

Sales experience

Lead generation

Microsoft Excel

Job description

Non-Voice Customer Service Representative

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Responsibilities

• Reports to the Operations Supervisor with all progress, keeping them updated on the progress of the staff and the completion of sales targets
• Assisting and answering queries of clients and/or customers
• Develop and maintain customer relations and key accounts
• Send reports on sales activity, accounts status and possible issues
• Monitoring of Tiktok Shop Center

Qualifications

• Experience in any form of sales, E-commerce, importation, logistics or BPO is a huge factor
• Fluent in English (conversational level)
• Experience in any sales generating industry (especially BPO) is preferred
• Cold Calling experience is a huge plus
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Familiar with Microsoft Excel functions
• Experience in lead generation or head hunting of clients is preferred
• Willing to work onsite in BGC, Taguig City

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Broadcast Media Production and Distribution, Advertising Services, and Online Audio and Video Media