Non-Voice Customer Care Specialist — Flexible Shifts & Commissions

Sapient Global Services; Quezon City; Sur place; PHP 253 890 - 304 110; Plein temps

Avantages offerts par ce poste

Competitive Salary (up to 25K)

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Life Insurance & Retirement Plan

Flexible Shifts

Incentives and Signing Bonuses

Free Coffee and Biscuits

Résumé du poste

A leading service provider in Metro Manila is seeking enthusiastic individuals for their Non-Voice Account Team. This role involves managing tasks such as data entry and email correspondence while providing solutions to customer inquiries. Ideal candidates will be college graduates with strong written communication skills. Comprehensive training is provided, ensuring a supportive environment for growth. Attractive benefits include a competitive salary, monthly commissions, and various incentives.

Qualifications

• No prior non-voice experience necessary—we provide comprehensive training.
• Ability to work independently and as part of a team in a dynamic environment.

Responsabilités

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Meet performance targets for productivity, quality, and customer satisfaction.

Connaissances

Strong written communication skills

Organizational skills

Attention to detail

Problem-solving abilities

Typing speed of at least 40 WPM

Formation

College graduate of any course

Description du poste

A leading service provider in Metro Manila is seeking enthusiastic individuals for their Non-Voice Account Team. This role involves managing tasks such as data entry and email correspondence while providing solutions to customer inquiries. Ideal candidates will be college graduates with strong written communication skills. Comprehensive training is provided, ensuring a supportive environment for growth. Attractive benefits include a competitive salary, monthly commissions, and various incentives.